Digital Product Manager Lead

PNC • Pittsburgh, PA

1d • $65,000 - $164,450 • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Digital Product Lead within PNC's Retail Lending organization, you will be based in Pittsburgh or Philadelphia PA, Wilmington DE, Washington DC, Tysons Corner VA, or New York, NY. PNC is seeking to transform its Retail Lending business, and as a Digital Product Manager Lead, you will play a critical part in this journey. You will lead the discovery and delivery of customer and employee experiences across our Consumer and SMB Card portfolio for Fraud and Card Replacement. We are seeking candidates who are passionate about customer experiences, driving innovation through technology, product strategy and have a track record of delivering results. The successful candidate ● Will collaborate with the Senior Product Owner and Business Stakeholders to define the vision, roadmap, features and releases for Credit Card customer journeys ● Will collaborate with the Senior Product Owner and Business Stakeholders to identify the best solution for the customer needs by conducting research, designs, prototypes, and other exploration activities. ● Will develop in-depth understanding of the end-to-end customer experience and needs as well as business vision and strategy to inform scrum team backlog prioritization ● Will focus on a holistic approach to create products and services in all channels and for external and internal customers. ● Will be responsible for defining, refining, accepting, and prioritizing stories according to business value, risk, stakeholder priorities, and complexity. ● Will own and maintain one scrum team’s backlog to streamline execution. Will partner with BSAs, Tech Leads and Scrum teams to execute upon this work. ● Will be responsible for setting the priorities of the sprint and ensure the team aligns and agrees on a final sprint plan. ● Will participate in the program and team events including quarterly planning, demos, daily scrums, sprint planning, sprint review, and retrospectives. ● Will manage activities for completion and proper documentation of business requirements and validate metrics as appropriate for methodology and Enterprise controls. ● Must be self-directed with strong analytical, problem-solving, negotiation, written and verbal communication skills. ● Has good business sense and technical foundation to establish priorities and appropriate tradeoffs for system functionality and performance. ● Will work with the team with a MVP philosophy to deliver frequent, reliable, desirable and scalable software solutions. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience.
• Specific certifications are often required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

• Agile Web Development
• Business Requirements Documentation (BRD)
• Data Visualization
• Digital User Experience
• Employee Engagement
• IT Architecture
• JavaScript
• Wireframing

Responsibilities

• Executes digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices.
• Monitors the marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences.
• Prioritizes and decisions recommendations.
• Supports business case development.
• Develops and designs the features of new or existing digital experiences to take advantage of an identified market need or opportunity.
• Manages the development, production, roll-out or promotion of digital experiences.
• Partners with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders to ensure all digital experiences meet their strategic goals.
• Participates in product-specific marketing initiatives.
• May participate in client facing activities.
• As part of the first line of defense, supports risk management, compliance, and audit needs.
• Supports business, financial, and customer experience results of digital experiences and effectively recommends modifications in experiences and/or marketing to improve results.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level