Digital Product Manager

Langley Federal Credit Union•Newport News, VA

1d•Hybrid

About The Position

Performs the discovery, delivery, and performance of digital and technology products and their experiences for the credit union and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the members’ (internal/external) experiences with market oﬀerings. Designs and drives implementation of multi-platform digital and technology solutions. Optimizes and improves existing products and experiences across all channels and platforms to drive KPIs/KRIs. Employs Human-Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology-driven products to market.

Requirements

Bachelor’s Degree in a related field, four years of related experience (in addition to the minimum years of experience required), or a combination of education and experience required.
Four years of Digital/Technology Product Management experience, including Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and Research/Testing.
One year of Customer Contact Channel experience within the financial services industry.
Demonstrated ability to effectively develop, present, influence, and communicate business decisions.
Knowledge of Agile Methodology.

Responsibilities

Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
Translates Digital and/or Technology products and experience opportunities (member ‘needs’ and ‘wants’ as well as all other input) into initiatives (i.e.: Epics, Features, Requirements) and drives the execution strategy development.
Shepherds Digital or Technology and experience opportunities from idea to market validation through collaboration with all relevant stakeholders or SMEs (Business, UX, Technology, Ops, Marketing, etc.).
Leads the development of business case artifacts and hypothesis for scoping and prioritization of efforts.
Continuously leverages data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs.
Generates meaningful insights through various tools and resources to uncover areas of opportunity and applies those insights to Digital or Technology products and member experience improvements.
Troubleshoots and tests new technical features, functions and upgrades to web and mobile solutions.
Prepares compelling presentations and other forms of communication to present and communicate complex concepts to a diverse audience.
Possesses and expert level of technical processes and functional knowledge regarding Origination and Digital Banking Platforms.
Maintains and applies an advanced knowledge of business, technology, UX, relevant experiences and processes, and possesses a mature execution of product management principles.
Conducts internal and external research and conducts situational analysis to identify and apply industry and technical best practices and trends to increase the effectiveness of Digital or Technology products.
Ensures that risks associated with business activities are eﬀectively identified, measured, monitored, and controlled according to risk and compliance policies and procedures.
Serves as a resource to team members and assists with on-boarding new employees.

Benefits

affordable medical, dental, and vision plans
Educational Assistance, encompassing books, lab fees, registration costs, and more.
Support for Student Loan Repayment.
Abundant Career Growth Opportunities.
Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
Paid Sick Time for all team members.
Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
Company-covered short- and long-term disability insurance.
Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
Flexible Health Care and Dependent Care benefits.