About the position
The Digital Product Owner will be responsible for collaborating with design, technology, and analytics partners to manage new features from ideation through production release in Agile development. This role ensures key metrics are being met and pushes boundaries to introduce new and innovative digital solutions to build trust and exceed customer expectations. The Digital Product Owner will work closely with line of business partners to understand business goals and objectives, ensuring efforts add business and customer value. This position is accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. The role is responsible for always doing the right thing for customers and colleagues, ensuring that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, the Digital Product Owner achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
Responsibilities
- Driving the strategy and roadmap to improve digital product experiences across mobile apps and browser.
- Collaborating with Agile Scrum team on all new feature development, including building backlog, contributing to/reviewing/approving user stories, sprint support, and QA testing.
- Engaging with research team to define and implement customer usability testing, concept validation, and co-creation studies to gain insights and identify customer needs and solutions.
- Partnering with design and user experience colleagues to ensure an intuitive customer-research led UX/UI that meets customer needs.
- Working with cross-functional teams to get buy-in/approval/guidance, including lines of business, operations, legal, compliance, information security, fraud, and related functions.
- Tracking and monitoring key performance indicators.
- Establishing annual goals and objectives for products.
- Providing transparency and ongoing communications with line of business partners/key stakeholders.
- Maintaining and providing product information to Servicing partners for contact center training documentation.
- Actively monitoring industry trends; participating in industry forums, professional associations, conferences, etc.
Requirements
- Bachelor's Degree or equivalent experience required.
- 5-7 years of related experience.
- Demonstrated success in strategic development and program execution with Consumer and Business banking digital products such as Money Movement, Online Bill Payment, Transfers, Payments, Credit/Debit Card Self Service features, Authentication, and Alerts.
- Solid digital product management background.
- Experience working in Agile development preferred.
- Ability to have fun and a willingness to try new things and challenge the status quo.
- Effortlessly collaborative with strong intellectual curiosity and creative problem solving.
- Strong analytical skills with ability to work through complex concepts/data and present well thought-out, simple solutions.
- Ability to self-motivate and work well independently and with different teams.
- Strong presence with ability to interact with and influence all levels of the organization.
Benefits
- A chance for employees to build their future, with supportive career development and comprehensive health and financial wellness programs.
- An environment where we win together by celebrating achievements and working collaboratively.
- An opportunity to make a difference in a positive and lasting way.
