DIGITAL SERVICE REPRESENTATIVE

GREATER NEVADA • Reno, NV

3d • $38,000 - $54,000 • Onsite

About The Position

The Digital Service Representative (DSR) is responsible for providing service and sales, deepening relationships with our members, through the Interactive Teller Machine/Video, Telephone, and Electronic Communication channels to assist in achieving Greater Nevada Goals.

Requirements

• 1 year customer service experience required
• Demonstrated ability in written communication
• 1 yr Banking and call center experience or the equivalent
• Enjoy working with the public over the phone and through video chat
• Effective verbal communication skills
• Effective relationship building skills
• Effective time management skills
• Problem resolution skills and experience
• Optimizes work processes
• Drives engagement
• Self-development
• Action oriented
• Decision quality

Responsibilities

• Serve members in a professional, courteous, and efficient manner through prompt handling of teller transactions via the ITM Video conferencing system.
• Seek opportunities to provide members with additional products and services in support of member success goals and the Strategic Business Plan via all channels, including but not limited to phone, email, live chat, secure messaging, text, GNCU.org, and fax.
• Maintain knowledge of all Greater Nevada products and services.
• Strengthen member relationships through clear and concise electronic communication using appropriate grammar, spelling, and punctuation.
• Support the MRC during peak call times, answering telephone calls to help more members live greater.

Benefits

• Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
• Health Savings Account contributions
• Supplemental insurance and life insurance plans
• Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
• Paid time to volunteer and make a contribution to the community
• Employee product and service discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed