Digital Site Operations Specialist

The Container Store•Coppell, TX

1d•Hybrid

About The Position

The Digital Operations Specialist plays a hands-on role in managing and optimizing the day-to-day execution of our eCommerce website. This position is focused on keeping the site accurate, timely, and performing as intended across product launches, promotions, content updates, and marketing initiatives. Working closely within the Digital Merchandising team, this role supports site merchandising execution, on-site campaign launches, and overall site experience optimization. The Digital Operations Specialist partners cross-functionally with CRM, Marketing, Creative, Buying, and Technology to bring initiatives live on the website, ensure a seamless customer experience, and quickly troubleshoot issues that may impact site performance. This role is ideal for someone who understands how eCommerce websites operate, enjoys being close to the day-to-day site experience, and thrives in a fast-paced digital environment. This is a full-time, salaried position based in the Dallas/Fort Worth area with a hybrid schedule of three days in office and two days remote.

Requirements

College degree required
1-3+ years experience in ecommerce operations, digital/site merchandising, digital production or similar digital role
Strong computer skills: proficiency in Outlook, Excel, Word, PowerPoint; HTML knowledge a plus
High attention to detail and strong organizational skills
Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Analytical mindset; comfortable interpreting data to identify issues and opportunities
Demonstrated experience in implementing ecommerce strategies and tactics for a multi-channel retailer
Working knowledge of online analytics platforms; Adobe analytics preferred
Commitment to working scheduled hours with flexibility to work additional hours based on business needs
Knowledge of industry business and passion for following trends in the industry
Flexible, positive attitude with a passion for learning
Strong time management and organizational skills with the ability to successfully manage multiple projects at simultaneously
Focused attention to detail while working quickly and accurately under pressure
Makes strategic and effective decisions in the best interest of the customer and the company, while objectively processing information

Responsibilities

Own operational excellence for executing offers and promotions, including strategic setup, testing and pre- and post-launch QA
Execute site merchandising operations that support key strategic initiatives, product and category launches, promotions, seasonal campaigns and trend moments
Partners with Digital Merchandising team to optimize product categories including category refreshes, sort rules and onsite merchandising placements
Drives special project management workflows; i.e. clearance process, campaign launch tracking, speed to market initiatives
Monitor onsite behavior to identify operational issues or content gaps; conduct routine QA to ensure product pages, categories, navigation and campaign pages are accurate and functioning correctly
Understands the content management system and its merchandising ability and potential; able to uncover new onsite merchandising opportunities using system functionality
Support the execution of the broader eCommerce merchandising strategy
Utilize third party tools to optimize the website experience
Maintain documentation for workflows and site update procedures
Identify opportunities to streamline manual processes and reduce operational defects
Consistently arrives promptly for scheduled work hours
Responsible for maintaining discretion related to all confidential/sensitive company and customer information
Performs other requested tasks and duties

Benefits

Competitive health, dental, and vision plans to keep you and your loved ones well.
401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
Unique "1equals3" website for easy access to your benefits information and company updates.
Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.
Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.