Digital Support Specialist

Deseret First Credit Union • West Valley City, UT

1d • Hybrid

About The Position

Digital Support Specialist provides service to members of the credit union by opening accounts (phone and online request), monitoring and responding to e-communications (chat, email, secure messaging), and daily management of Mobile Deposits.

Requirements

• High school diploma or GED and at least 6 months of industry experience required
• Must be friendly, energetic, personable, and service-oriented
• Able to initiate conversations and build relationships
• Works well in a team environment
• Ability to recommend products and services that will be beneficial to our members
• Superior oral and written communication skills
• Creative in providing member solutions
• Able to adapt to change and to new technologies
• Ability to multi-task and work well in a fast-paced position
• Presents oneself in a professional manner
• Capacity to work efficiently under minimal supervision
• Familiarity with Microsoft Office programs with ability to learn new software programs

Nice To Haves

• Spanish language preferred

Responsibilities

• Reviews Mobile Deposits and monitors for “red flags” to mitigate fraud
• Responds to members’ electronic messages
• Owns the member experience by recommending credit union products and services to existing members
• Takes incoming calls from members to assist them with account needs and transactions
• Opens and maintains accounts
• This job description is not an exhaustive list of all job duties; other duties may be assigned at any time

Benefits

• 12 paid holidays
• Competitive compensation
• Benefits, perks, and discounts worth a double-take
• A positive atmosphere and co-workers who truly care
• Enjoyable activities and wellness initiatives
• Work-from-home flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED