Digital Technology Services (DTS) Operations Manager

Jobgether

About The Position

This role provides a unique opportunity to serve as the operational backbone of a fast-paced digital technology organization. You will lead portfolio reporting, financial oversight, and operational governance while ensuring alignment across multiple teams and initiatives. The position is ideal for a highly organized, analytical professional who thrives on driving process excellence, enabling data-driven decision-making, and maintaining operational rigor. You will collaborate closely with technology leaders to provide executive-ready insights, manage project financials, and facilitate strategic discussions. Success in this role is defined by clear visibility into IT initiatives, optimized resource allocation, and consistent follow-through on cross-functional commitments. This position offers a dynamic environment where operational expertise directly impacts strategic outcomes.

Requirements

Bachelorâs degree in Business, Technology, or equivalent work experience.
5+ years in roles such as business analyst, project coordinator, business manager, or executive support, with exposure to IT operations.
Knowledge of software development processes (Agile and Waterfall) and portfolio management principles.
Strong Excel and data analysis skills; foundational accounting knowledge.
Experience with ServiceNow or similar tracking platforms.
Proven ability to coordinate and lead cross-functional meetings, manage agendas, and develop materials.
Exceptional organizational, analytical, and follow-through skills.
Excellent communication and collaboration across multiple teams.
Detail-oriented, proactive, and adaptable in a fast-moving environment.

Responsibilities

Own end-to-end DTS portfolio reporting, ensuring accurate visibility into project status, risks, dependencies, and outcomes.
Develop and maintain dashboards, scorecards, and executive-level reporting that highlight delivery health and strategic alignment.
Partner with functional leaders and teams to ensure timely and accurate financial reporting, including budgeting, forecasting, time tracking, and resource allocation.
Organize and facilitate portfolio governance routines such as quarterly planning, prioritization, and investment reviews.
Drive cross-functional discussions on dependencies, new demand, and strategic priorities.
Prepare high-quality presentations, narratives, and briefing materials for executive audiences.
Act as operations lead for the Chief Digital Information Officer, supporting planning meetings, team cadences, and administrative tasks.