Digital Workplace Lead

Umbra • Arlington, VA

13h • Onsite

About The Position

The Digital Workplace Lead is a senior, hands-on technical leader responsible for the design, operation, and continuous improvement of Umbra’s employee technology experience, the platforms, services, and workflows through which employees consume and interact with IT from day one to exit.
This role is intentionally tilted toward technical leadership over people management. While the Director of Information Technology remains the formal people manager and accountable owner, the Digital Workplace Lead is responsible for execution, acting as the technical authority and top escalation point for the Digital Workplace domain.
Operating at the intersection of engineering, operations, and enablement, this role leads the maturation of endpoint management, service delivery, and automation—evolving the Digital Workplace from reactive support to a platform-driven, experience-focused capability.
Our aim is to hire this position to work in either our Arlington, VA office or Reston, VA office (coming soon).

Requirements

• 8+ years of progressive IT experience with emphasis on digital workplace, endpoint engineering, and service delivery.
• Proven experience as a hands-on technical lead in IT infrastructure or operations environments.
• Deep experience with:
• Windows and macOS environments
• Mobile Device Management (MDM)
• IT Asset Management (hardware and software)
• IT service desk operations and operational maturity
• Demonstrated success maturing high-volume service desks and operationalizing SLAs.
• Strong working knowledge of ITIL principles applied in modern, engineering-led environments.
• Ability to translate strategy into operational standards and executable solutions.

Nice To Haves

• 12+ years of progressive IT experience with emphasis on digital workplace, endpoint engineering, and service delivery.
• Experience with Identity & Access Management (IAM); Okta experience is a strong plus.
• Experience improving employee onboarding and offboarding at scale.
• Familiarity with DEX platforms and service observability tooling.
• Exposure to regulated or security-conscious environments (SOC 2, NIST, ISO 27001, CMMC, FedRAMP).
• Exposure to Self-hosted / on-prem Engineering Platforms.
• Familiarity with GenAI-enabled IT workflows or automation.

Responsibilities

• Employee Lifecycle Experience Ownership (Joiner / Mover / Leaver)
• Own the end-to-end employee onboarding and offboarding experience, from request intake through day-one readiness and secure separation.
• Act as the single accountable technical owner for employee lifecycle orchestration across IT.
• Partner closely with: HR for hiring and termination signals
• Core Infrastructure for identity, access, device security, and IAM guardrails
• Business Platforms & Architecture for application access, licensing, and role-based provisioning
• Ensure workflows are automated, auditable, policy-driven, and resilient.
• Continuously reduce time-to-productivity while ensuring complete and timely access revocation on exit.
• Digital Workplace Platform Ownership
• Own the Employee Interaction Layer, including:
• End-user computing (Windows, macOS, mobile)
• Mobile Device Management (MDM)
• Collaboration and productivity platforms
• IT service management tooling and knowledge base
• Define and evolve Digital Workplace engineering standards, including endpoint baselines, patching compliance, and service frameworks.
• Ensure platforms are secure, maintainable, and aligned with enterprise guardrails.
• Technical Leadership & Hands-On Execution
• Serve as the technical lead for Digital Workplace initiatives.
• Personally design, build, test, and deploy solutions alongside the team.
• Lead complex technical implementations, migrations, and platform upgrades.
• Act as the top-level escalation point for complex or high-impact employee support issues.
• Service Desk & Operational Maturity
• Lead the maturation of a high-volume service desk, moving beyond ticket throughput to operational excellence.
• Operationalize SLAs and SLOs through tooling, workflows, runbooks, and automation.
• Establish repeatable incident, request, change, and problem management practices.
• Mature the team’s ability to surface trends and signals from service intake and telemetry.
• Translate recurring issues into strategic platform improvements or build/buy recommendations.
• Automation, Integration & Continuous Improvement
• Drive service automation across endpoint provisioning, access requests, and common employee workflows.
• Partner with Business Platforms & Architecture to integrate ITSM, HRIS, IAM, and SaaS platforms.
• Reduce manual effort through policy-driven automation and self-service.
• Cross-Team Collaboration & Governance
• Collaborate closely with Core Infrastructure, Business Platforms & Architecture, Platform & Mission TECH, and Security.
• Participate as a standing member of the Service Management Office (SMO).
• Contribute to ITIL practice design, service catalog definition, metrics, and QBRs.
• Promote a culture of cross-team collaboration and continuous improvement.
• Team Enablement & Mentorship
• Provide hands-on technical guidance and mentorship to Digital Workplace team members.
• Act as an escalation and coaching point for analysts and engineers.
• Foster a culture of ownership, documentation, and operational discipline.

Benefits

• Flexible Time Off, Sick, Family & Medical Leave
• Medical, Dental, Vision, Life, LTD, STD (employer funded)
• Vol Life, Critical Illness, Accidental, Hospital Indemnity, Pet Insurance (employee funded)
• 401k with 3% non-elective company contribution
• Stock Options
• Free Parking
• Free lunch in office daily

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed