Dining Room Manager - Carolina Yacht Club

Carolina Yacht Club•Charleston, SC

5d•$63,000

About The Position

This position will require the management team member to show leadership and involvement in shift management, modeling hospitality and service excellence. Will be required to develop staff, consistently execute all the standards of service and deliver the highest quality of food and beverage products. Required to be on the floor during hours of operation and ensuring member satisfaction by touching each table. Two positions available: Casual concept restaurant & fine dining restaurant

Requirements

Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
Push, pull or lift up to 50 pounds.
Continuous repetitive motions.
Work in hot, humid and noisy environment.

Responsibilities

Assists in service operations
Responsible for the supervision and coordination of all food and beverage operations
Controls all cash and other receipts by adhering to our reconciliation procedures in accordance with Club policies
Designs floor plans according to reservations
Takes reservations, check table reservation schedules and maintains reservations log
Plans dining room set up based on anticipated guest counts and member needs
Greets and seats members and guests
Ensures that daily line ups are being completed and service focus points are updated
Able to facilitate standard inspections, including but not limited to, grooming, service, room appearance, and able to correct any standards not being met
Inspects dining room employees to ensure that they are in proper and clean uniforms at all times
Hires, trains, supervises, schedules and evaluates dining room staff
Trains staff on all aspects of POS system
Provides appropriate reports concerning employee’s hours, schedules, pay rates, job changes, tip pools, etc.
Receives and resolves complaints concerning dining room service
Serves as a liaison between dining room and kitchen staff
Assures that all side work is completed and that all cleaning of equipment and storage areas are completed according to schedule
Assures the correct appearance, cleanliness and safety of dining room areas, equipment and fixtures; checks the maintenance of all equipment in the dining room and reports deficiencies and maintenance concerns
Makes suggestions about improvements in dining room service procedures and layouts
Assures that the dining room and other club areas are secure at the end of the day
Maintains inventory of dining room items including silverware, coffee pots, water pitchers, glassware, flatware and china, salt and pepper shakers, etc. and ensures they are properly stored and accounted for
Helps develops and implements an ongoing marketing program to increase dining room business
Attends weekly leadership meetings and all scheduled staff meetings
May serve as club’s opening and closing manager or manager on duty
Works with Executive Chef to update, review and print weekly menu changes
Assures that local and state laws and the club’s policies and procedures for the service of alcoholic beverages are consistently followed
Assists with schedule completion and nightly check outs & closing procedures
Interview, train, motivate and discipline for employees to ensure appropriate skills are met to meet the needs of the operation
Ensures compliance with all food and beverage policies, standards and procedures by training, supervising, follow up and hands on management
Answering phones and emails with our membership in a timely manner of CYC standard 24 hours after receiving
Performs other appropriate assignments and projects as required by the Assistant Food and Beverage Manager & Food and Beverage Director
Assists in all areas of the Club. May float between departments in a managerial role and assist other departments where needed