Direct-to-Consumer Sales Supervisor

UnitedHealth Group•Washington, DC

23h•$50,000 - $115,000•Hybrid

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Direct-to-Consumer Sales Supervisor is responsible for achieving results by providing frontline leadership, management and coaching to a team of telesales agents who are responsible for enrolling consumer prospects into UnitedHealthcare Medicare Solutions plans. Responsibilities include motivation, resource management, coaching and training of staff. This position reports to the Inside Sales Manager for the site. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma/GED (or higher)
Active and unrestricted Health Insurance license OR the ability to obtain within 90 days
2+ years of experience in sales, call center or production environment
Ability to work hybrid-remote within a commutable distance to Salem, OR and Longview, WA

Nice To Haves

Leadership experience in a production or call center environment leading agents
Medicare, Insurance or healthcare industry experience
Intermediate level of proficiency in Microsoft Office applications (Word, Excel, PowerPoint & Outlook)
Proven ability to provide leadership and directions
Proven ability to develop internal talent
Proven solid communication, interpersonal skills and presentation skills; able to work with team members and all levels within the organization
Proven relationship building skills; ability to build and maintain meaningful and professional relationships with team and peers
Proven sound analytical problem-solving skills
Proven project management skills - such as identification of resources, development and communication of objectives, successful implementation of schedules and timelines, meeting leadership and project status reporting, and review and follow up with project results
Proven solid technical, analytical and computer skills
Proven organizational skills and ability to multi-task
Proven ability to handle and maintain confidentiality of company-sensitive data

Responsibilities

Coach and motivate agents to achieve or exceed sales targets with a focus on quality and compliance
Supervise the daily activities of the team by reviewing and analyzing calls/reports, assessing areas of opportunity, managing work assignments and assuring agents are providing a positive consumer experience
Develop staff by providing one-on-one coaching, conducting role plays and team meetings. Partner to deliver training and other opportunities of professional development for agents
Partner with peer leaders to build and maintain a positive culture within the organization. Provide and receive constructive feedback from/to peer leadership team
Coordinate department activities to ensure agents can sell with accuracy and efficiency
Partner with other leaders in the organization to evaluate, coordinate and communicate changes with your team
Responsible for the daily operation of your team
Identify compliance and quality improvements and initiate corrective actions
Partner on projects related to systems, processes or inter-department initiatives
Participate in staff recruiting, selection, orientation and training
Identify issues, training needs and develop and maintain processes within the department
Perform other related duties as required to achieve the goals and objectives of the company and department