Director, Account Management

Mastercard • Boston, MA

5d • Remote

About The Position

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Account Management Overview: The Emerging Verticals team is dedicated to managing merchant relationships and driving growth in underpenetrated areas. As the Director of Account Management, you will play a vital role in broadening Mastercard’s acceptance and solutions among key merchants, encompassing Data and Services, Cyber and Intelligence, Open Banking, and digital offerings. Your responsibilities will include managing a portfolio of business and seeking new merchant opportunities. This role is ideal for individuals who excel in building relationships, sales, and negotiation in a cross-functional environment.

Requirements

• Strong experience in sales and account management with a proven track record of generating revenue.
• Experience in the payments industry.
• Ability to effectively manage multiple clients and priorities with strong organizational and time management skills.
• Demonstrated business acumen.
• Ability to work collaboratively in a team environment.
• Self-motivated with the ability to work independently.
• Proficiency in PowerPoint and Excel.
• Technologically savvy.
• Excellent oral and written communication skills.
• Ability to work under pressure and manage multiple projects/programs.
• Strong team player, decisive, results-driven, with high energy levels and initiative.
• Exceptional business judgment and strategic planning skills.
• Expertise in business case development, including financial analytics.

Nice To Haves

• Experience with Insurance, Property Management and/or Government is a plus.

Responsibilities

• Drive business development for assigned prospects and accounts, ensuring high customer satisfaction.
• Utilize data analytics and competitive analysis to evaluate customers’ existing business and recommend additional revenue opportunities.
• Collaborate with Finance partners to create financial models and business cases for identified opportunities.
• Develop and maintain a sales pipeline, leveraging all available resources in coordination with the product development and account management teams.
• Identify and capitalize on opportunities to sell new products to existing customers.
• Work with a virtual team of Mastercard subject matter experts to strategically communicate value propositions and secure new business opportunities.
• Become a subject matter expert in your vertical, serving as a trusted payments advisor to clients and a thought leader within Mastercard.
• Oversee administrative and operational issues for assigned business development opportunities, including planning, reporting, budget, and expense management.
• Negotiate, execute, and manage customer agreements in collaboration with Finance, Account Teams, and Legal, ensuring timely execution.
• Lead a communication platform with all business partners to share key updates such as training courses, regional conferences, important bulletins, and the latest Mastercard product offerings.
• Assist in organizing and coordinating customer events and functions.

Benefits

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed