Director, Applied Benchmarking

Johnson & Johnson Innovative Medicine•New Brunswick, NJ

About The Position

Johnson & Johnson is recruiting for a Director, Applied Benchmarking located in New Brunswick, NJ or Raritan, NJ. Position Summary The Director, Applied Benchmarking is a distinguished expert and organizational thought leader who advises senior management on strategic benchmarking initiatives, partnering closely with cross-functional teams for internal and external industry intelligence to build people, process, and systems capabilities. This leader facilitates engagement of senior stakeholders in global industry initiatives to drive sharing and adoption of supply chain best practices and advanced manufacturing solutions. Within Supply Chain Excellence (SCE), this role is responsible and accountable for executing the Applied Benchmarking program to inform and enable J&J enterprise strategy, transformation initiatives, and performance improvement priorities, including but not limited to JJOS and Supply Chain Excellence. This leader will continuously evolve the benchmarking strategy and capabilities to anticipate emerging business needs and industry trends, translating enterprise benchmarking strategy into an actionable portfolio—driving stakeholder intake, research, external engagement, industry submissions, and disciplined milestone delivery that enables adoption of leading practices at scale. They will steward governance of the global use-case and benchmarking data repository and deliver value creation metrics and executive-ready insights that inform decision-making and capability-building. This role will also lead engagement with global benchmarking platforms and recognition programs such as Gartner’s Top 25 Supply Chains, World Economic Forum (WEF), and other industry consortia—ensuring high-quality submissions that position J&J as a recognized leader in operational excellence and innovation. As a people leader, the Director develops a customer experience capability to ensure benchmarking insights are converted into customer-centric experience standards and improved end-to-end service journeys. This leader influences through credible thought leadership, strong partnership, and rigorous program management—driving measurable outcomes while fostering an inclusive, purpose-driven culture grounded in the Credo and Leadership Imperatives.

Requirements

Bachelor’s Degree or Equivalent
A minimum of 10 years of related experience
Demonstrated experience executing strategic benchmarking, competitive intelligence, or operational excellence programs with measurable outcomes.
Strong understanding of supply chain and operations (manufacturing, distribution, customer service, quality) and how operating systems (e.g., JJOS/Lean/Six Sigma) drive performance.
Proven ability to influence and align senior stakeholders in a complex, highly matrixed, global organization; strong facilitation, negotiation, and conflict resolution skills.
Program and portfolio management capabilities including intake/prioritization, milestone tracking, risk management, and executive communications.
Analytical capability to synthesize quantitative and qualitative data into actionable insights; experience defining and tracking value creation metrics and dashboards.
Experience building external partnerships (institutions, consortia, vendors) and managing confidentiality and data sharing obligations.
People leadership experience with a track record of coaching and developing talent; ability to build inclusive culture and accountability.
Excellent written and verbal communication skills; ability to craft compelling narratives and submissions that clearly articulate outcomes and best practices.
Familiarity with GxP/SOX considerations relevant to external submissions and data governance.
Experience with digital/advanced manufacturing and analytics; familiarity with benchmarking tools, external databases, and knowledge management platforms.
Experience applying customer experience design approaches (personas, journey mapping) to translate insights into practical experience standards and journey improvements.

Nice To Haves

Related Industry Experience: Pharmaceutical, Medical Device, Healthcare, consumer goods
Certified Business Process Professional (CBPP)
Lean & Six Sigma Methodologies
Certified Process Professional (CPP)
Project Management Professional (PMP)

Responsibilities

Benchmarking Program Execution & Portfolio Delivery: Execute the enterprise Applied Benchmarking strategy and annual plan in service of enterprise transformation priorities, JJOS, and Supply Chain Excellence objectives. Establish and run stakeholder intake and prioritization, build project plans, manage milestones, and ensure commitments are met. Establish and run stakeholder intake and prioritization, build project plans, manage milestones, and ensure commitments are met. Contribute inputs to strategy refinement through insights from execution and stakeholder feedback. 20%
Insight Generation & External Engagement: Conduct and commission research on emerging and affirming industry trends (e.g. next-gen productivity, sustainable operations, future of workforce). Build and manage partnerships with external institutions, consortia, and peers to enable access to leading practices, comparative performance insights, and learning exchanges.
Industry Submissions & Recognition Enablement: Lead cross-sector coordination to prepare high-quality, industry-leading submissions and executive narratives. Coach stakeholders on documenting outcomes, evidence, and lessons learned; track progress and readiness to showcase JJOS-enabled performance and innovation.
Use-Case & Benchmarking Data Repository Governance: Develop and maintain the global industry use-case database, benchmarking data, and supporting artifacts. Define data standards, taxonomy, and governance; ensure accessibility for partners while protecting confidentiality and compliance requirements.
Value Creation Metrics & Executive Reporting: Define, implement, and report integrated value metrics to quantify benchmarking impact (adoption, maturity progression, performance improvements). Provide concise executive updates, risks/issues escalation, and data-driven storytelling to support investment and prioritization decisions. 10%
Customer Experience Insights Capability Leadership: Lead and develop a customer experience insights capability so benchmarking insights translate into improved customer journeys and end-to-end service experiences.
Cross-Sector Ways of Working & Capability Building: Facilitate cross-sector/functional reviews to align on priorities, remove blockers, and reinforce standard ways of working. Mentor and consult with teams to build benchmarking and adoption capability and strengthen collaborative execution in a global, matrixed environment.

Benefits

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year