Director Cloud Solution Architect Manager, Security-CTJ

Microsoft

1d • Hybrid

About The Position

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
We are looking for a Director Cloud Solution Architect (CSA) Manager, specializing in security, who is passionate about leading a team of architects who drive our customers’ security transformation on the Microsoft Azure and Microsoft 365 Platforms. This is a people management role with accountability for a portfolio of customers and a portion of the Microsoft business results. The role is flexible in that you can work up to 50-75% from home.
Microsoft Federal: We are committed to empowering our teams, building upon our strategic investments, and delivering the technology to achieve federal missions. As our customers pursue their work, from defending the nation, to serving its people in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.
Customer Success (Security): A Security Cloud Solution Architect Manager leads a team of Security Cloud Solution Architects (CSAs) who are dedicated to helping customers achieve their security mission outcomes through Microsoft Security solutions. By leveraging expertise in coaching and managing technical teams, the manager ensures that customers realize the full value of their Microsoft Security investments. The Security Cloud Solution Architect Manager and the team are responsible for aligning customers' success plans with their cyber mission outcomes, covering areas such as Threat Protection, Cloud Security, Data Security, Identity, and emerging security technologies.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field OR equivalent experience.
• 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
• The successful candidate must have an active U.S. Government Top Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
• This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government clearance.

Nice To Haves

• 7+ years of experience working in a customer-facing role mapping customer outcomes to technical solutions, driving technical adoption, handling customer escalations, or leading technical projects, teams, or functions
• Learn-it-all mindset in staying up to date with new security scenarios and solutions, and a strong established understanding of the security industry, Microsoft Security, and competitive solutions/services.
• Can be demonstrated by engaging industry or technical certification in Security (e.g., Microsoft Security Technologies, Cloud Security, OCSP, GIAC Certifications, or similar security operations/response)
• Experience or ability to provide thought leadership to incubate new cybersecurity capabilities or services
• Demonstrated ability applying cloud and/or AI solutions to help solve enterprise or cybersecurity mission challenges
• Demonstrated ability of leading teams of technical security professionals in operationalizing threat intelligence, modernizing security operations, usage or development of solutions to help customers realize value from their security investments
• Experience and understanding of sales processes, tools, and operations

Responsibilities

• Live Microsoft’s culture, values and leadership principles. Share your management philosophy with your team and make it real through your words and actions.
• Model our culture and values by leading your team through change, helping them understand the business model and/or role changes
• Coach your team’s’ performance through healthy, candid conversations that empower them to learn, grow, and achieve their potential.
• Care for your team by engaging in skills and capability discussions, understanding each individual's unique talents, and building the right mix of skills to achieve your business goals
• Build and maintain a diverse and inclusive team through personal ownership of a culture of trust, where everyone feels they belong, inspired to lead and empowered to take risks.
• Foster a continuous self-learning culture and drive technical intensity, driving the team to enable customers to realize desired business outcomes, including innovation.
• Hire, on-board, develop, and coach Cloud Solution Architects to achieve their Critical Indicators of Success. Set a clear bar for role excellence, collaboration, and delivering high impact.
• Lead, coach team to empower customers to realize business value by effectively operationalizing Microsoft Security solutions (Azure and M365 E5 Security and Compliance) and services.
• Lead, coach team to drive operational excellence with consistency, rigor, and scale to create sustained impact.
• Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders to land and drive role clarity, account coverage, project assignment and effective cross-team collaboration.
• Coach the team to develop Customer Success opportunities by helping technical decision makers understand the outcome-aligned benefits from their current investments in Microsoft Security solutions (M365, Azure) and Unified services.
• Lead your team to deliver positive Customer Satisfaction by coaching them to become trusted advisors to customers and partners. Achieve this by understanding customer objectives, defining and executing customer success plans, and sharing feedback/insights to accelerate value realization.
• Increase time for you and your team to invest in customers and partners by personally modeling the adoption of sales and customer success processes with standard business rhythms, and self-serving business performance insights.
• Learn It All: Role model the self-learner mindset through continuous alignment of individual and team’s skilling to demands and Customer Success goals​.
• Coach your team to engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate our customer’s transformation journey.
• Help your team deliver Microsoft's comprehensive security story by leveraging extensive technical experience in foundational security, AI, and architecture design, along with deep expertise in Threat Intelligence and Protection, Cloud Security, Data Security, Identity and Access, and emerging security technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees