Director, Commercial Effectiveness

Neurocrine Biosciences • San Diego, CA

5d

About The Position

The Director, Commercial Effectiveness is a strategic leader responsible for developing and executing the Commercial Effectiveness strategy for a defined commercial sub-function at Neurocrine. This role ensures enterprise commercial strategies are translated into actionable field execution frameworks, performance management systems, and operational tools that drive measurable business outcomes across all marketed products and therapeutic areas. Reporting to senior commercial leadership, this leader develops strategic plans and operational objectives for Commercial Effectiveness and is accountable for performance, results, and continuous improvement of the function. The Director partners cross-functionally across Sales, Marketing, Market Access, Medical Affairs, Commercial Analytics, IT, Legal/Compliance, and Learning & Development to ensure field teams are equipped with the insights, tools, communication, and capabilities required to achieve business goals.

Requirements

• BS/BA in Business or related field required and 12+ years of experience in biotech/pharmaceutical sales, sales operations, training, managed care or other operational excellence position equivalent required OR Master's degree in Business or related field and 10+ years of similar experience as noted above and previous managerial / functional management experience also required
• Recognized internal thought leader with strong commercial and business expertise
• Demonstrated ability to develop strategic direction and translate into operational execution
• Applies advanced analytical thinking to solve critical cross-functional issues
• Strong influencing capability with senior leaders across functions
• Ability to operate effectively in ambiguous, fast-paced environments
• Exemplifies Neurocrine’s core values of passion, integrity, collaboration, innovation, and tenacity
• Applies in-depth understanding and may guide others on how own discipline integrates within the department as well as impact to other departments and understands contribution to Neurocrine's achievement of business objectives
• Strong leadership skills, proven ability to develop strategic direction, translate to tactical plans and hiring/coaching/development of key talent
• Demonstrate ability to work autonomously in ambiguous situations and make appropriate, effective decisions in a fast-paced environment
• Proven ability to take an independent stance when interfacing with cross-functional stakeholders.
• Demonstrated focus on being able to translate data and metrics into value-add business insight

Responsibilities

• Strategic Leadership & Functional Accountability
• Develop and execute the Commercial Effectiveness strategy and multi-year roadmap aligned to enterprise commercial objectives
• Establish sub-functional goals, KPIs, and performance standards to drive measurable field execution excellence
• Translate brand, sales, and market access strategies into scalable operational frameworks and field execution models
• Direct resolution of complex business issues impacting field performance, customer engagement, and productivity
• Lead launch readiness planning from a field effectiveness lens, including KPI design, reporting architecture, and post-launch optimization strategy
• Benchmark industry best practices and introduce innovative commercial models, technologies, and processes to enhance competitive advantage
• Ensure alignment of field metrics, reporting practices, and processes with compliance, privacy, and data governance standards
• Performance & Analytics Integration
• Oversee development and governance of field dashboards, scorecards, and reporting tools aligned to strategic objectives
• Partner with Commercial Analytics to ensure seamless integration between enterprise analytics and field-facing insights
• Lead quarterly business reviews with Sales Leadership to assess trends, identify risks/opportunities, and drive action planning
• Identify execution gaps and implement data-driven optimization strategies across area, region, and zone levels
• Champion advanced analytics and omnichannel integration into field tools to support data-informed decision-making
• Field Operations & Execution Excellence
• Own and evolve Field Playbooks to define roles, responsibilities, execution standards, and operational expectations
• Lead evaluation, selection, and implementation of commercial technologies (CRM enhancements, targeting tools, AI-enabled capabilities)
• Oversee customer targeting optimization, alignment refinements, and other high-impact tactical initiatives
• Conduct structured field engagements (e.g., ride-alongs) to assess execution quality and translate insights into systemic improvements
• Drive continuous improvement of processes to enhance field productivity, scalability, and customer engagement effectiveness
• Cross-Functional Influence
• Serve as strategic liaison between Commercial leadership and field teams to ensure alignment and feedback integration
• Partner with Franchise GMs/VPs to ensure effective pull-through of strategy across field organizations
• Collaborate with Market Access, Medical Affairs, Marketing, IT, and L&D to ensure cohesive execution models
• Influence senior leaders on policy, process, and execution decisions impacting field performance
• Represent Commercial Effectiveness in leadership forums and major planning initiatives
• People Leadership & Team Development
• Lead, develop, and coach the Commercial Effectiveness team; foster accountability, innovation, and continuous improvement
• Establish clear priorities, performance expectations, and development plans for team members
• Oversee workforce planning, budget management, and resource allocation for the function
• Build organizational capability to support future portfolio growth and increasing commercial complexity

Benefits

• retirement savings plan (with company match)
• paid vacation, holiday and personal days
• paid caregiver/parental and medical leave
• health benefits to include medical, prescription drug, dental and vision coverage in accordance with the terms and conditions of the applicable plans

What This Job Offers

• Job Type: Full-time
• Career Level: Director