Director, Content Design, Core Card Experiences

Capital One•McLean, VA

About The Position

We’re currently seeking a content design director to join our Core Card Experiences team, which is part of the Experience Design organization. Card is the largest revenue source for Capital One. However, many people don’t understand key concepts around credit, how to use it wisely and how to use it to build a better financial future. In this role, you will oversee the customer and associate facing experiences that help make our biggest business thrive. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you. Role Expectations As a content design director on the Core card Experiences team, you’ll leverage your exceptional content design skills to lead high-impact, highly complex projects and define and drive design strategy that informs the higher-level vision of the organization and aligns to business objectives. You’ll collaborate deeply with our design and research teams and Product and Tech leadership and apply your expertise to elevating the quality and maturity of the design practice at Capital One. Additionally, you will lead the charge in collaborating with Research to use quantitative and qualitative testing to ensure our content meets the needs of all users.

Requirements

At least 8 years of experience in a content design, strategy, or UX writing

Nice To Haves

10+ years of experience in a content design, strategy or UX writing
8+ years of experience working with and contributing to an existing design system
Experience in a design toolkit that spans content design, product design, service design and design strategy
Experience leading high-impact, highly complex projects from strategy through delivery to market
Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
Expertise with design and prototyping tools such as Figma
Track record of effectively guiding, mentoring, growing and inspiring design teams
Proficiency in business case development, grounding product and user experience decisions to business value
Exceptional written and verbal communication skills
Exceptional interpersonal skills and relationship building across complex organizations

Responsibilities

Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One
Provide guidance, direction and mentorship to other design roles, such as content design, UI/UX design, research, operations, design strategy and service design and lead complex projects, directing the work of junior designers
Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations
Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges
Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service bold technological solutions, data destinations and efficiency
Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design
Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence senior stakeholders and achieve impactful results