Director, Customer Digital Experience

Uplight

1d•$177,385 - $200,000•Remote

About The Position

Uplight is creating a new category of energy. We make software that manages energy resources in homes and businesses—including things like smart thermostats, electric vehicles, solar panels, storage batteries, heat pumps, and even people’s behavior—to generate, shift, or save energy to balance the grid, making it more efficient and reliable. This creates clean energy capacity that can be used by the power grid instead of burning more fossil fuels. Our solutions accelerate the transition to clean energy and save money for energy customers. We are looking for a Director, Customer Digital Experience to lead strategy and execution for customer-facing digital experiences across a defined area of the platform. This is a player-coach role for someone who can set direction, directly contribute to complex work, and raise the overall quality of UX across the organization. This leader will own part of the product stack while guiding UX research, interaction design, and design standards more broadly. They will partner closely with Product, Engineering, and cross-functional stakeholders to improve usability, consistency, and customer outcomes across a SaaS environment. How you will make an impact: This role combines direct ownership with broader experience leadership. The focus is both on improving a defined area of the platform and helping establish stronger design practices that scale across teams. Product and experience strategy for a defined area of the customer-facing platform UX research, UI/UX design direction, and experience quality across that area Design frameworks, style guides, reusable patterns, and standards that improve consistency and scale Cross-functional alignment across Product, Engineering, and other stakeholders to translate customer needs into effective product experiences Coaching, mentoring, and development of team members while contributing directly to priority work What you get to do: This leader will be expected to operate at both strategic and execution levels. Success in the role requires strong cross-functional leadership, practical design judgment, and the ability to turn customer insight into better product experiences.

Requirements

8+ years of experience in product management, UX, product design, digital experience, or related roles
Strong experience in SaaS and customer-facing digital products
Proven people leadership experience, including coaching and developing high-performing teams
Experience in a player-coach role, combining leadership with direct execution
Demonstrated success building or improving UX frameworks, design systems, design guides, style guides, or similar standards
Strong understanding of user research, UX/UI principles, workflow design, and digital product best practices
Ability to work effectively across Product, Engineering, and cross-functional stakeholders
Strong communication, judgment, and organizational influence

Nice To Haves

Experience leading UX maturity or digital experience transformation efforts
Experience in multi-product or platform environments with shared customer journeys
Familiarity with metrics used to evaluate usability, adoption, engagement, and customer experience
Experience in enterprise SaaS or other complex software environments

Responsibilities

Product and experience strategy for a defined area of the customer-facing platform
UX research, UI/UX design direction, and experience quality across that area
Design frameworks, style guides, reusable patterns, and standards that improve consistency and scale
Cross-functional alignment across Product, Engineering, and other stakeholders to translate customer needs into effective product experiences
Coaching, mentoring, and development of team members while contributing directly to priority work
Set vision and direction for customer digital experience within your area of ownership
Lead cross-functional work spanning user research, UX/UI design, workflow design, and product development
Build and evolve frameworks, design guides, style guides, and reusable experience patterns
Use customer research and product insight to shape priorities, workflows, and experience improvements
Partner with Product and Engineering to balance user needs, business priorities, and technical constraints
Act as a player-coach by directly contributing to strategic initiatives and complex experience work
Coach and develop team members, helping raise the overall level of craft, judgment, and execution
Help define how experience quality is measured and incorporated into roadmap and delivery decisions