Director, Customer Engagement Advisor (Ethics, Risk & Compliance)

Novartis • East Hanover, NJ

2d • Hybrid

About The Position

The Director, Customer Engagement Advisor (Ethics, Risk and Compliance, ERC) will identify, assess, and support effective management of risks presented by customer facing (CF) teams across US functions to empower CF associates to independently execute function-specific and cross-functional strategies in compliance with applicable Novartis policies, and procedures. This person will provide clear, timely and accurate function-specific and cross-functional ERC guidance, including the ‘why’ to CF teams. The ideal candidate is passionate about both empowering associates to act compliantly and ensuring ERC guidance to CF associates is clear and actionable. This person must be based in New Jersey & able to come to our East Hanover, NJ office one consecutive week/quarter. Please only apply if this works for you.

Requirements

• Bachelor's Degree is required in relevant area, MBA or other relevant advanced degree / certification preferred
• 8+ years in pharmaceutical, medical device or biotech companies; consulting, compliance or legal counseling of pharmaceutical, medical device or biotech companies; or combination thereof
• 2+ years in compliance, legal or regulatory counseling for pharmaceutical, medical device or biotech companies
• 2+ years in communications or training role (e.g. developing and delivering learning curriculum)

Responsibilities

• Develop and execute strategies to integrate clear and actionable ERC guidance into the operations and training strategies for assigned CF teams to support execution of function-specific and cross-functional strategies in compliance with applicable Novartis policies, and procedures.
• Collaborate with CF stakeholders in connection with innovative or complex CF strategies to identify, assess, and support effective management of risks to ensure execution of such strategies in compliance with applicable Novartis policies, and procedures.
• Proactively monitor evolving US healthcare environment, enforcement trends and compliance programs of other pharmaceutical, biotech and medical device companies, analyze with deep understanding of CF team strategies and applicable ERC policies to identify and share insights within ERC.
• Be a knowledge expert related to Novartis healthcare compliance policies, procedures, and CIA requirements and how they apply to associates’ roles and responsibilities throughout of the US organization.
• Develop trusted relationships with associates of all levels in CF teams to promote a “Speak Up” culture and proactively identify areas where ERC policies may be unclear or confusing and collaborate with ERC and key stakeholders to resolve them.
• Engage with CF leaders and associates to understand unique challenges of CF roles (which are typically field based) and collaborate with CF teams to strengthen a positive culture towards compliance and ethical decision making as an integral part of how we reimagine medicine for patients.
• Proactively engage with Operations/IDS/Training teams supporting CF teams to evaluate data related to interactions with customers to identify trends and proactively mitigate key and/or emerging risks.

What This Job Offers

• Job Type: Full-time
• Career Level: Director