Director, Data Center Support

Oracle•Abilene, TX

About The Position

Lead and manage teams responsible for the availability of several of Oracle’s Cloud Infrastructure in data centers in Texas. This involves managing the physical sites, the teams that operate these sites and managing the colocation partners we may use. This role is a manager of multi discipline Individual contributors and managers at scale within a Cloud Data Center space. You should be an experienced manager of diverse teams, able to navigate local customs, laws & employment directives, strong people management ability and a deep technical grounding in the physical aspects of IT Service Delivery. Typical functions for day to day in the role are: Manage the day-to-day operations of all Data Center sites under your area, in a 24/7 mission critical environment. Managing the day to day activities of the data center technicians and managers in multiple locations and data halls in a 24/7 environment Managing installation, Field Change Orders, and hardware break/fix activities for multiple data center locations in a 24/7 environment. Responsible for ensuring timely delivery of services/tasks to meet project milestones. Working with project managers to guide their actions and provide ‘on-the-ground’ advice / support. Ensuring the quality benchmark is upheld for new sites / regions / deployments and being the gate keeper of this. Driving the delivery of improvements and providing detailed, concrete feedback in project reviews / lesson learned activities. Interacting across functional areas and teams (e.g., Engineering, Build, Site Selection, Business Operations etc.). Reacting to and managing any incidents that occur, driving resolution and After-Action analysis. Capacity expansions at all scales (rack additions, block additions, white space growth, new sites). Drive appropriate recruitment in your area at a fast pace, ensuring the employment of high-quality team members with a passion for excellence. Driving a culture of continual improvement and learning throughout everything you do. You should value simplicity and scale, work comfortably in a collaborative, agile environment, and be excited to learn. At this level, you are given autonomy to make your own mark, drive things forward and make a difference. We expect you to help us scale and to do this collaboratively across teams, departments, and organizational silos in a streamlined manner. Work with an elite team to implement and support pioneering Oracle technology in Cloud Data Centers. This involves working on the build out of new sites, hiring new teams and staff, working with local partners such as HR, Sales and other departments as well as vendors to Oracle. Responsibilities Develops teams supporting and/or implementing multi-functional and/or multi-location projects and/or systems. Defines, documents, and manages scope, expectations, implementation approach, results and acceptance testing criteria. Develops and leads an effective risk mitigation strategy for the project(s). Assists in the development of short-, medium-, and long-term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met. Ability to influence thinking or gain acceptance of others in sensitive situations. Successful track record as a manager. Detailed knowledge of technical and business concepts of several related applications areas. BA/BS degree preferred. Be a part of our organization supporting hyper scale distributed infrastructure for the cloud. Oracle’s Data Center team is rapidly expanding with new regions and sites across AMER each month. Not only does this job involve launching new sites and their exponential growth, but also involves team building across an entire organization in relation to recruiting, interviewing, and growing careers within the Data Center Organization We’re looking for an experienced leader, with strong people management experience, business acumen and a well-rounded IT technical abilities (at scale) to lead the teams responsible for building and supporting our cloud data centers in the United States. The successful candidate will have all 3 of these attributes in equal measure and be hard-working at a high level. Providing leadership, direction, and operational excellence within a subset of sites. Working at a global level with peers to achieve consistency and avoid site variability at all costs. Strong knowledge of computer hardware (Server, Storage, and Networking devices) Drive and manage escalations for rapid resolution or further escalation. Working with distributed teams and contributing to the success of his/her team and other related teams. Coaching and mentoring managers and individual contributors across the organization starting within your site Growing the team by recruiting and hiring top talent in diverse marketplaces. Delivering expansion projects on-time with high quality. Collaborating and working effectively with best-in-class architects, engineers, product managers, QA and Documentation teams.

Requirements

experienced manager of diverse teams, able to navigate local customs, laws & employment directives
strong people management ability
deep technical grounding in the physical aspects of IT Service Delivery
Manage the day-to-day operations of all Data Center sites under your area, in a 24/7 mission critical environment.
Managing the day to day activities of the data center technicians and managers in multiple locations and data halls in a 24/7 environment
Managing installation, Field Change Orders, and hardware break/fix activities for multiple data center locations in a 24/7 environment.
Responsible for ensuring timely delivery of services/tasks to meet project milestones.
Working with project managers to guide their actions and provide ‘on-the-ground’ advice / support.
Ensuring the quality benchmark is upheld for new sites / regions / deployments and being the gate keeper of this.
Driving the delivery of improvements and providing detailed, concrete feedback in project reviews / lesson learned activities.
Interacting across functional areas and teams (e.g., Engineering, Build, Site Selection, Business Operations etc.).
Reacting to and managing any incidents that occur, driving resolution and After-Action analysis.
Capacity expansions at all scales (rack additions, block additions, white space growth, new sites).
Drive appropriate recruitment in your area at a fast pace, ensuring the employment of high-quality team members with a passion for excellence.
Driving a culture of continual improvement and learning throughout everything you do.
value simplicity and scale, work comfortably in a collaborative, agile environment, and be excited to learn.
Providing leadership, direction, and operational excellence within a subset of sites.
Working at a global level with peers to achieve consistency and avoid site variability at all costs.
Strong knowledge of computer hardware (Server, Storage, and Networking devices)
Drive and manage escalations for rapid resolution or further escalation.
Working with distributed teams and contributing to the success of his/her team and other related teams.
Coaching and mentoring managers and individual contributors across the organization starting within your site
Growing the team by recruiting and hiring top talent in diverse marketplaces.
Delivering expansion projects on-time with high quality.
Collaborating and working effectively with best-in-class architects, engineers, product managers, QA and Documentation teams.

Nice To Haves

BA/BS degree preferred.

Responsibilities

Develops teams supporting and/or implementing multi-functional and/or multi-location projects and/or systems.
Defines, documents, and manages scope, expectations, implementation approach, results and acceptance testing criteria.
Develops and leads an effective risk mitigation strategy for the project(s).
Assists in the development of short-, medium-, and long-term plans to achieve strategic objectives.
Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met.
Ability to influence thinking or gain acceptance of others in sensitive situations.
Successful track record as a manager.
Detailed knowledge of technical and business concepts of several related applications areas.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance