Director - Digital Transformation, Workflow Optimization

Unum•Portland, ME

13d

About The Position

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: Award-winning culture Inclusion and diversity as a priority Performance Based Incentive Plans Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability Generous PTO (including paid time to volunteer!) Up to 9.5% 401(k) employer contribution Mental health support Career advancement opportunities Student loan repayment options Tuition reimbursement Flexible work environments All the benefits listed above are subject to the terms of their individual Plans. And that’s just the beginning… With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! General Summary: We are seeking a visionary and data-driven Director of Digital Transformation – Workflow Optimization to lead large-scale, strategic digital initiatives that enhance operational efficiency and elevate the customer experience. This role is central to driving transformation through data, technology, and process innovation. You will work closely with senior leadership and cross-functional teams to influence digital strategies, lead execution, and ensure that solutions align with enterprise goals and deliver measurable ROI. This position is ideal for a hands-on leader who thrives in ambiguity, excels at workforce optimization, and can translate complex data into clear business insights.

Requirements

Bachelor's degree, or equivalent relevant business experience.
8+ years of experience delivering value to customers through problem solving, analytics, and/or digital assets, or equivalent relevant experience.
Demonstrated ability to drive digital transformation through customer adoption, user experience labs, marketing campaigns, etc.
Proven experience leading digital transformation or large-scale strategic initiatives.
Expertise in workforce optimization, process improvement, and operational analysis.
Strong background in data analytics, business intelligence tools (e.g., Tableau, SQL, Microsoft 365, Qualtrics).
Ability to work in ambiguous environments and uncover insights from complex data sets.
Experience presenting to executive leadership and driving enterprise-wide initiatives.
Strong communication and stakeholder influence skills.
Experience with change management and driving adoption of new solutions.

Nice To Haves

Master's degree is a plus.
Background in claims or insurance to better understand business context is a plus.

Responsibilities

Lead Digital Transformation Initiatives Drive the design and execution of enterprise-wide digital solutions that align with strategic business objectives and deliver financial, operational, and customer experience outcomes.
Workflow Optimization Analyze work and process data to uncover inefficiencies and opportunities. Present actionable insights and recommendations to leadership to improve workforce performance and operational workflows.
Data-Driven Prototyping & Visualization Act as a true data practitioner by building huddle boards, Excel dashboards, and prototypes that bring data to life and support decision-making.
Strategic Collaboration Partner with business leaders and cross-functional teams to gather data requirements, translate strategy into digital solutions, and ensure alignment with organizational goals.
Insight Translation Convert complex technical data into clear, actionable business language that informs leadership decisions and drives adoption.
Team Leadership & Coaching Manage or mentor a small team of transformation professionals, fostering growth and capability development.

Benefits

Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments