Director Division Quality Assurance - Rehab Services

State of Maine • Augusta, ME

2d • $68,994 - $97,635

About The Position

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State. . Department of Labor - Bureau of Rehabilitation Services Job Class Code: 4075 Grade: 29 (Confidential) Salary: $68,993.59 - $97,635.20/Annually Location: Augusta, ME Opening Date: March 5, 2026 Closing Date: March 19, 2026 Do you have a passion for mission-driven quality assurance? The Bureau of Rehabilitation Services in the Maine Department of Labor supports success through intentional collaboration, innovative thinking, and adaptability. We value an inclusive, diverse, and accessible workplace where all employees thrive and contribute to the overall success of the agency. Our team is looking for a senior member of our Bureau management team to provide oversight of data management and IT systems improvement. The successful candidate will have a proven track record of directing quality assurance and service improvement activities and will be able to demonstrate understanding and experience integrating technologies and processes that reflect current best practice.

Requirements

• Knowledge of federal and state rules, regulations and programs for people with disabilities
• Knowledge of grant and contract preparation and administration
• Ability to plan, direct, and coordinate multiple, diverse programs and activities
• Ability to make decisions and problem solve based on analysis of data
• Ability to write clearly and communicate effectively
• Ability to support and supervise staff effectively to reach program outcomes
• Ability to analyze, interpret, and explain federal and state policies, procedures, and guidelines
• A Bachelor’s Degree in Business Administration, Social Work and/or Rehabilitation Services and (6) years of progressively responsible experience in business/program management that demonstrates a thorough knowledge of current systems improvement and project management concepts and the ability to develop and implement strategic plans for a major public service delivery system, which includes a minimum of two (2) years experience in an administrative, supervisory, or consultative capacity and two (2) years of experience in supervising professional staff providing social services and/or rehabilitation services programs is required.
• A Master’s Degree in Business Administration or Rehabilitation Services may be substituted for up to (2) years of required work experience.

Nice To Haves

• Knowledge of rehabilitation services
• Knowledge of current best practice in generative artificial intelligence
• Knowledge of best practice in leadership – including adaptive leadership.

Responsibilities

• Assist in the formulation of bureau-wide strategic planning goals and objectives with oversight of data management and IT systems
• Direct bureau-wide quality improvement and service improvement activities
• Advising executive management concerning the impact of state and federal regulations
• Consults with other bureaus for system efficiencies and alignment
• Identifying program deficiencies and advising the other BRS Divisions on the development of appropriate corrective actions
• Oversee bureau-wide contract monitoring and RFPs
• With other Division Directors oversee rule changes and implementation
• Ensure accurate and timely federal and state reporting
• Direct supervision of division staff

Benefits

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
• Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.91% for Confidential employees.
• State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Director