Director, Engineering Tech Lead

McDonald's Corporation • Chicago, IL

7d

About The Position

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.  

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.   

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.   

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.  
Department OverviewThe Commercial Products & Platforms team develops digital experiences and global technology platforms. These platforms delight our customers and let them order on their terms—seamlessly, reliably, and conveniently across mobile, web, kiosks, and future channels.
Serving as the Director and Tech Lead for our digital platform, you will lead engineering teams tasked with maintaining and evolving the platform used by commerce and customer experience products. It supports billions of dollars in commerce each year. This is an outstanding opportunity to guide a world-class team in perfecting technological transformations!
Your role will involve setting the strategic direction and driving the platform's technical evolution. You will make key technology and architectural decisions to improve its security, health, and performance.
This role manages the move of the digital platform to Google Cloud, reinforces security protocols, and leads FinOps adoption efforts, reporting to the Senior Director, Engineering Tech Lead in the Customer Technology organization.Duties
The Commercial Products & Platforms team develops digital experiences and global technology platforms. These platforms delight our customers and let them order on their terms—seamlessly, reliably, and conveniently across mobile, web, kiosks, and future channels.
Serving as the Director and Tech Lead for our digital platform, you will lead engineering teams tasked with maintaining and evolving the platform used by commerce and customer experience products. It supports billions of dollars in commerce each year. This is an outstanding opportunity to guide a world-class team in perfecting technological transformations!
Your role will involve setting the strategic direction and driving the platform's technical evolution. You will make key technology and architectural decisions to improve its security, health, and performance.
This role manages the move of the digital platform to Google Cloud, reinforces security protocols, and leads FinOps adoption efforts, reporting to the Senior Director, Engineering Tech Lead in the Customer Technology organization.

Requirements

• At least 10 years experience in hands-on technical roles showing progressive growth in responsibilities, with a strong background in software engineering, system development, and cloud platforms.
• At least 5 years experience with Cloud-native platforms, with deep expertise in Google Cloud, Kubernetes, container orchestration, service mesh, multi-cluster operations, and modern microservices architectures.
• At least 7 years’ experience working in an Agile software development environment and leading software engineering teams.
• Strong understanding of security guidelines and compliance standards (e.g., GDPR, PCI-DSS) for handling sensitive customer data.
• Proven experience as a people manager and servant leader, with an interest in coaching and mentoring both direct and indirect reports.
• Outstanding ability to share information clearly, extensive experience collaborating with multiple partners and across functions, with a curiosity about simplifying technical details and decisions for non-technical audiences.
• Strong sense of ownership and accountability for what you and your teams deliver, with high personal standards and an uncompromising attention to detail.

Nice To Haves

• Bachelor’s degree or higher in computer science, software engineering, or related technical fields.
• Domain-specific experience working with customer-facing applications, ideally in a QSR or adjacent industry space, strongly preferred.

Benefits

• This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO).
• This position is eligible for a bonus, calculated based on individual and company performance.
• This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Director