Director, Enterprise Learning Program Governance

American Express • Sandy, UT

2d • Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Colleague Experience Group (CEG) has a simple vision: to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.
The Director, Program Learning Governance plays a critical role in ensuring the effectiveness, transparency, and regulatory alignment of enterprise learning programs across American Express.
This leader will design and oversee the governance strategy for all regulatory and risk-related required learning programs, driving consistency, accountability, and actionable insights that strengthen our control environment and reinforce our culture of compliance and integrity.
Working closely with partners across the organization to lead the governance and reporting agenda for enterprise required learning programs. The ideal candidate combines a strategic mindset with strong operational discipline, bringing both data-driven insight and a passion for continuous improvement to how we deliver, measure, and sustain learning programs globally.

Requirements

• 5+ years of experience in data analytics, reporting, or governance, with prior exposure to managing internal and external audits or exams.
• Experience with learning management systems (LMS), dashboards, and reporting tools (e.g., Tableau, Power BI).
• Proven ability to translate technical and regulatory information into clear, actionable messages.
• Strong attention to detail, organization, and follow-through skills.
• Demonstrated ability to collaborate effectively with cross-functional teams
• Excellent written and verbal communication skills, with the ability to influence senior stakeholders.
• Proven ability to identify and mitigate risk and deliver continuous process improvement.
• Demonstrate ability to drive innovation and champion process excellence across complex organizations.

Nice To Haves

• Experience within financial services, risk management, or compliance learning environments.
• Familiarity with Control Management frameworks and the Risk Compliance Self-Assessment (RCSA) process.
• Experience building or maintaining governance frameworks and enterprise reporting tools.
• Advanced proficiency with data visualization and analytics platforms.
• Background in regulatory or compliance learning programs and audit remediation processes.
• Advanced degree in Business Administration, Data Science, Risk Management, or a related field.

Responsibilities

• Manage the Global Required Learning Governance agenda by ensuring all processes are formalized, documented, appropriate controls are in place, and standards are consistently applied.
• Oversee program compliance based on guidance from Risk, Compliance, Legal, and other control partners—supporting audit readiness and regulatory response when required.
• Design and implement governance frameworks, metrics, and dashboards to monitor learning compliance, performance, and impact across the enterprise.
• Partner with Control Management and other enterprise teams to maintain ongoing risk self-assessment (RCSA) practices and ensure due diligence across learning programs.
• Lead audit and exam management for required learning program, including preparation, remediation, and documentation activities tied to regulatory and internal control expectations.
• Drive process improvements to enhance program oversight, operational efficiency, and data integrity.
• Synthesize data and analytics into clear, actionable insights that inform decision-making, enhance transparency, and strengthen learning program accountability.

Benefits

• Competitive base salaries
• Bonus incentives
• 6%25 Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed