Overview The incumbent in this position is responsible for overseeing construction, facility maintenance, public space and grounds keeping. The incumbent in this position is also responsible for ensuring compliance with OSHA standards and regulations, as well as state, local, and Federal ordinance. The incumbent in this position is responsible for setting goals, objectives, and action plans to ensure successful operations in assigned areas. Responsibilities ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. - Ensures delivery of superior internal and external guest service with every interaction including the Hard Rock Competencies of Business Results, Team member Engagement and Guest Engagement for this position and responsible departments. - Assumes management responsibility for day-to-day operations and financial activities; successfully directs departments to fulfill regulatory compliance. - Establishes department standard, guidelines and objectives, and maintains other administrative processes, such as budget and staffing to ensure proper planning and efficient operations of assigned areas. - Develops reporting and monitoring systems to accomplish objectives, maintains control of assets and fulfills regulatory compliance. - Prepares operating budgets, monitors budgetary compliance and takes action on budget variance items. - Ensures the effective, efficient, safe and overall cleaning maintenance of facilities and public areas. Also responsible for maintenance of facilities and repair of building amenities, utilities, parking lots, exterior landscaping and interior floral/seasonal decorations, oversees and administers maintenance contracts, as well as lead all new construction projects. - Adhere to and enforce compliance with all regulations established by the Gaming Commission, and other applicable agencies pertaining to gaming and facilities. - Approves staffing work schedules and assures optimum development of work force to ensure that all construction and design projects are completed within designated timeframes. - Maintains departmental cleanliness standards through inspection process throughout all assigned areas of responsibility by observing and correcting any work-related deficiencies. - Appraises work situations; directs, delegates, schedules and organizes work crews through their leaders to accomplish all assigned job functions. - Direct departmental resources to complete cleaning duties and maintenance/repair tasks on the facility with minimal impact on guest service. - Oversees condition of grounds and lawn maintenance. - Plans and supervises maintenance of the facility as well as the planting, cultivating, pruning, and caring for plants, shrubs and trees. - Responsible for ensuring facility and grounds are aesthetically welcoming to guests. - Participate and contribute towards the initiatives established by the Executive team. - Monitor and maintain energy management systems. - Instructs and supervises team members on the operation and care of exterior maintenance. - Instructs team members on the care of equipment. - Oversees the general cleaning of grounds and surrounding areas. Ensures that the facility is maintained in a condition which excels in entertainment standards. - Supervises and participates in the operation and maintenance of pumps, and in the maintenance of irrigation and drainage control systems, including wells, pumps, and automatic controls. - Inspects facility utilities and equipment and takes action to correct problems in order to minimize potential for safety violations. - Prepares schedules and reports as required for equipment and personnel. - Attend and participate in meetings, completing follow-up as assigned. - Perform work regularly and predictably. - Other duties as assigned. - Attend seminars when needed.
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Job Type
Full-time
Career Level
Manager