Director for Infrastructure & Reliability - San Francisco

Plaud • San Francisco, CA

21d • Hybrid

About The Position

Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,500,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.

Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection.

Requirements

• 10 -15 years total in SRE, DevOps, Cloud Infrastructure, or Platform Engineering
• 3+ years engineering management, ideally at a startup or high-growth company
• Hands-on depth in at least one of: reliability engineering, cloud infrastructure, CI/CD
• Cloud platform (AWS/GCP/Azure), Kubernetes, IaC
• Experience building on-call practices and SLO frameworks
• Strong cross-functional communication skills
• Startup adaptability - comfortable being IC-heavy while building the team

Nice To Haves

• Experience with AI/ML or data-intensive platforms
• Bilingual (English/Mandarin) a plus
• SOC2 or compliance experience
• Multi-region infrastructure experience

Responsibilities

• Lead and grow SRE, DBA, and DevOps/Platform Engineering teams
• Own production reliability, on-call practices, and incident response
• Define SLOs and drive continuous reliability improvement
• Set infrastructure standards and drive the platform roadmap
• Partner with Security on SOC2 compliance controls
• Collaborate with product engineering on infrastructure and reliability design
• Represent infrastructure in enterprise customer and technical due diligence conversations
• Optimize cloud infrastructure cost at the platform scales

Benefits

• Meaningful Ownership An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success.
• High-Impact Environment Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI productivity.
• Comprehensive Health & Retirement Benefits Top-tier medical, dental, and vision insurance for employees and dependents, supported by a generous employer subsidy, plus a 401(k) retirement plan with company matching for full-time employees.
• Time Off & Workplace Benefits Unlimited PTO, plus 13 paid holidays, 12 weeks of fully paid parental leave for all parents, a hybrid work model with a minimum of three in-office days per week, and access to high-quality office snacks, drinks, and equipment.
• Cutting-Edge AI Tools for Productivity Access to best-in-class AI tools, including Cursor, GPT models, Gemini, Claude, and other frontier AI systems to maximize engineering and execution efficiency.
• Best-in-Class Equipment Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires.
• Team & Culture Annual company offsites, team events, and a culture that values craftsmanship, ownership, and velocity.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed