Director, Front Office
About The Position
Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Requirements
- High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area.
Responsibilities
- Leading Front Desk, Guest Services, and Security Teams
- Managing Guest Services and Front Desk Teams
- Managing Security Team
- Managing Projects and Policies
- Providing Exceptional Customer Service
- Managing and Conducting Human Resource Activities
- Additional Responsibilities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
