Director, Fulfillment and Inventory

The Farmer's Dog • New York, NY

14h • Onsite

About The Position

The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.

To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.
#LongLiveDogs
What We Stand For and Where You’ll Come In
The Director, Fulfillment & Inventory will drive the execution behind how The Farmer’s Dog fulfills at scale, overseeing our 3PL fulfillment network with a focus on operational excellence, strong partner collaboration, team leadership and continuous improvement. This role oversees fulfillment performance, inventory management, and key cost drivers, ensuring day-to-day execution supports both an exceptional customer experience and long-term business health. You’ll lead a high-performing team, build strong partnerships with our external operators, and collaborate cross-functionally to launch new products, stand up new third party warehouse locations, expand capabilities, and thoughtfully scale our fulfillment network alongside the business.
One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically.
We are skeptical about everything and precious about nothing: Ideas can and should come from anywhere, and we aren’t tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems.
We consider the customer journey in all of our decisions: We know that no interaction exists in a silo and therefore understand how important every single one is. We ensure our strategy sets prospective and new customers up for success and drives long-term retention. We answer questions and address problems early and proactively. We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically.
We Execute For Impact: We don’t subscribe to “best practices” or “industry KPIs”. We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience.
We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, “what’s the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?”. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don’t expect to be perfect the first time.

Requirements

• You bring 10+ years of fulfillment and operations experience from a CPG or direct-to-consumer environments.
• You have 4+ years managing 3PL partners at a strategic and executive level, including contracts, negotiations, performance oversight, structuring multi-tiered fulfillment networks, mitigating supplier and operational disruption risk, and optimizing network performance across cost and service tradeoffs.
• You bring end-to-end supply chain expertise spanning manufacturing, packaging, demand planning and fulfillment, with knowledge of cold chain and frozen product logistics.
• You bring deep expertise in 3PL warehouse operations, including end-to-end process flows, WMS platforms, ERP integrations, warehouse automation systems, and emerging technologies that enhance operational visibility and scalability.
• You connect the dots on how fulfillment execution directly impacts customer experience, brand trust, and retention.
• You have a track record of driving operational change across multiple sites and leading organizations through periods of growth and complexity.
• You are financially fluent and own cost-to-serve performance, making strategic tradeoff decisions between service levels, growth, and operational efficiency.
• You have a strong understanding of 3PL cost models and rate structures, with the ability to analyze and navigate their complexities effectively.
• You are a skilled negotiator who consistently drives favorable contract outcomes while strengthening long-term partnerships.
• You’re an experienced people leader who builds high-performing teams, coaches and develops mid-level managers, and consistently delivers meaningful results.
• You intentionally build bench strength, mentor emerging leaders, and develop the next generation of operational talent.
• You operate effectively in complex, cross-functional environments, influencing decisions at multiple levels and guiding teams and external partners through process, technology, and network changes.
• You combine data-driven thinking with pragmatic execution and sound judgment.
• You consistently identify opportunities to improve processes, partnerships, and outcomes.
• You communicate clearly across technical, operational, and executive audiences.
• You are willing to travel ~25% of the time.
• You love dogs.

Responsibilities

• Lead fulfillment and inventory management across our 3PL network, ensuring performance, scalability, and strong customer outcomes.
• Develop and lead high-performing teams aligned to operational excellence, accountability, and continuous improvement.
• Further develop existing relationships with 3PL partners, including performance management, capability development, and long-term strategic planning.
• Drive customer experience improvements by connecting fulfillment performance directly to retention, brand trust, and overall satisfaction.
• Manage key operational P&L drivers, including OTIF performance, inventory accuracy, and cost per order, while improving customer satisfaction and retention, consistently balancing service levels with disciplined financial performance.
• Ensure best-in-class fulfillment execution with a focus on quality, accuracy, and on-time shipment.
• Lead fulfillment and inventory capacity strategy, working cross-functionally to identify emerging network risks early and position the business ahead of potential constraints.
• Lead initiatives to improve inventory accuracy, enhancing 3PL cycle count rigor and scaling transaction reconciliation capabilities.
• Partner with leadership on contract negotiations while leading existing contract governance across fulfillment partners.
• Partner cross-functionally to shape product launch timelines, support evolving operational needs, and enable scalable growth across the business.
• Drive continuous improvement initiatives through process optimization, data insights, and technology enablement.
• Champion operational visibility through metrics, reporting, and clear performance accountability across the network.

Benefits

• Dog-friendly office in Greenwich Village
• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Company supported mental health benefits
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed