Director, Future Field Engagement Strategy – Role Design

Novartis • Tampa, FL

4d • Remote

About The Position

This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 30% travel. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible to you. Company will not sponsor visas for this position. The Director, Future Field Engagement Strategy – Role Design shapes the future of Novartis’ field organization, ensuring customer engagement is delivered with intention, scale, and meaningful impact. This role designs new and evolving field roles and helps define how the field is deployed to best serve changing customer needs, engagement models, and therapeutic strategies. By reimagining “field roles” as part of an integrated ecosystem—spanning human teams, digital capabilities, and AI enabled solutions – this leader brings clarity and purpose to how value is created. Through modern role frameworks that thoughtfully blend human expertise with intelligence and automation, this role helps keep the field organization agile, efficient, and ready for what’s next.

Requirements

• Bachelor’s degree required from 4-year college or university.
• 10+ years’ experience in field force strategy, role design, or organizational effectiveness, within pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams. We also welcome candidates from other complex environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors.
• Demonstrated experience designing and evolving role architectures within large, complex, matrixed organizations.
• Deep understanding of field deployment models, account team structures, and cross‑functional engagement in dynamic environments.
• Proven ability to partner effectively with People & Organization (P&O), field leadership, and capability teams to drive role transformation and alignment.
• Strong strategic, analytical, and facilitation skills, with the ability to translate complexity into clear, actionable frameworks.
• Exceptional written and verbal communication skills, enabling clarity, alignment, and shared understanding across diverse stakeholders.
• Experience building scalable, data‑informed models that balance insight, execution, and organizational agility.

Nice To Haves

• Experience leading or contributing to transformation initiatives within commercial, field, consulting, or fast-growing healthcare or technology environments, including exposure to large‑scale change programs.
• Familiarity with modern commercial ecosystems – such as digital engagement platforms, CRM systems, emerging technologies, and/or sales, marketing, or customer‑facing roles – that inform how organizations engage customers at scale.

Responsibilities

• Lead the design and evolution of field roles, aligning responsibilities to customer archetypes, targeting strategies, and modern engagement models.
• Define clear role competencies, accountabilities, and interfaces to create clarity, reduce overlap, and enable strong cross‑role collaboration.
• Develop field deployment models that optimize resource allocation and effectiveness across therapeutic areas and portfolios.
• Reimagine field roles as part of an integrated engagement ecosystem, thoughtfully balancing human expertise, digital capabilities, and AI‑enabled solutions.
• Partner closely with People & Organization (P&O), Field Leadership, and Capability teams to align role design with talent strategies, capability needs, and organizational priorities.
• Clearly articulate role architectures, interfaces, and talent pathways to support development, mobility, and long‑term sustainability.
• Establish clear boundaries between role architecture and capability building, enabling shared ownership and seamless collaboration with talent development teams.
• Create clear documentation and guidance to ensure field role designs are consistently understood and applied across the organization.
• Monitor market dynamics, competitor models, and internal feedback to continuously refine and evolve field role design.
• Champion a culture of innovation, adaptability, and continuous improvement in how field roles are designed and deployed.

Benefits

• US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits.
• In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

What This Job Offers

• Job Type: Full-time
• Career Level: Director