Director, General & Administrative IT

Cengage Group

14d

About The Position

The Director of G&A IT is responsible for leading enterprise technology solutions that support critical business operations across Cengage Group's General & Administrative functions. This role manages diverse technology platforms including Product Information Management/Product Data Management systems, legacy and current ERP integrations, EDI, HR systems, and B2B e-commerce operations while ensuring seamless integration with enterprise platforms like SAP, CRM and other business-critical applications.

Requirements

10+ years of progressive IT leadership experience, with a strong track record managing enterprise business applications (ERP, PIM/PDM, HR systems, e-commerce platforms)
Proven success leading large-scale, multi-year system implementations and complex integrations in fast-paced, transformation-driven environments
Deep understanding of enterprise systems, integration architectures, Agile/SDLC methodologies, and modern software development practices
Experience with data management, EDI standards, e-commerce technologies, vendor management, and technology solution evaluation
Demonstrated ability to lead and scale technical teams, delegate effectively, and deliver results through others
Strategic, proactive problem-solver who remains calm under pressure and can balance tactical execution with long-term objectives
Strong communicator with the ability to translate technical complexity into business value and build trusted relationships across all organizational levels.

Responsibilities

Platform & Systems Management
Oversee Product Information Management (PIM), Product Data Management (PDM), JD Edwards (E1), HR systems, EDI platforms, and related business applications
Drive platform modernization initiatives and maintain technology roadmaps for assigned systems
Develop and implement technical debt reduction strategies and architecture roadmaps focused on simplification and cost optimization
Lead legacy system retirement and application rationalization initiatives to reduce complexity and operating costs
Manage vendor relationships and evaluate new technology solutions to meet evolving business needs
Ensure system reliability, performance, and security across all managed platforms
Program & Project Delivery
Deliver critical business initiatives on time and within scope, particularly those supporting company-wide transformation programs
Partner with multi-functional teams on large-scale implementations (ERP, CRM, etc.) to ensure successful integration
Manage Agile delivery processes and continuously refine development practices
Proactively identify problems and opportunities, taking action without requiring direction
Balance multiple projects across disparate systems while maintaining strategic focus
Stakeholder Management & Collaboration
Build and maintain strong relationships with business leaders across the organization
Work closely with Product Management, Legal, HR, Finance, and Go-to-Market teams
Communicate technical concepts effectively to both technical and non-technical audiences
Work to manage external vendors & outsource/offshore relationships
Partner with business stakeholders to set priorities and manage expectations
Act as a trusted advisor to internal customers, resolving issues and bridging gaps
Team Leadership
Lead, mentor, and develop software engineering and technical teams
Provide clear direction on priorities and empower teams to execute effectively
Foster strong working relationships between technology teams and business process owners
Cultivate a culture of continuous improvement and innovation
Support team members' professional growth and career development