Director, General Manager - Service & Sales, LE Services, North America

Thermo Fisher Scientific•Morrisville, NC

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Position Summary The Director, General Manager – Service & Sales (North America) leads a regional services organization with full accountability for commercial performance, operational delivery, and customer outcomes. The role is responsible for driving revenue growth, profitability, and service excellence while navigating market dynamics and supply chain variability. This leader oversees field service, sales, and support functions, and partners across a matrixed organization to deliver integrated solutions to customers.

Requirements

Demonstrated leadership experience in services, commercial, or general management roles within a complex, matrixed organization.
Proven track record of delivering revenue growth and strong financial performance.
Experience managing large, distributed teams and multiple functional areas.
Strong financial acumen, including forecasting, budgeting, and performance management.
Experience building and maintaining executive-level customer relationships.
Ability to analyze market trends and translate insights into actionable strategies.
Bachelor’s degree required; advanced degree preferred.
Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in product management, business development, or related field
Preferred Fields of Study: Engineering, Science, or related field
5+ years of leadership experience managing teams in a matrix organization
Demonstrated success in P&L management and business growth
Strategic planning and execution capabilities
Comprehensive understanding of market dynamics and competitive landscape
Experience developing and launching new products globally
Effective cross-functional team leadership and stakeholder management
Financial acumen including budgeting, forecasting, and pricing strategy
Strong communication and presentation skills
Ability to build and maintain strategic partnerships with customers and industry leaders
Experience with product lifecycle management and go-to-market strategy
Success in mentoring and developing teams
Proficiency with Microsoft Office suite and business intelligence tools
Ability to travel up to 30% globally
Analytical and decision-making capabilities in complex situations
Experience working in regulated industries preferred
Focus on accountability and achieving objectives

Nice To Haves

Experience leading organizational transformation or significant structural change.
Familiarity with service delivery models, digital tools, and process optimization.
Demonstrated ability to balance long-term strategic initiatives with near-term operational execution.

Responsibilities

Lead and develop a geographically distributed services organization, including direct and indirect reports across service, sales, and support functions.
Own regional revenue, margin, and EBITA performance; establish and execute plans to achieve financial and operational targets.
Develop and manage forecasts for revenue and costs; monitor performance metrics and adjust plans as needed to meet commitments.
Strengthen customer relationships through consistent engagement, service quality, and proactive issue resolution.
Drive commercial strategy, including portfolio evolution, sales effectiveness, pricing, and service offerings aligned to market needs.
Partner with cross-functional stakeholders to ensure alignment across product management, operations, supply chain, and commercial teams.
Identify opportunities for process improvement, digital enablement, and automation to enhance operational effectiveness.
Ensure compliance with applicable regulations, quality standards, and company policies.
Build and develop high-performing teams through clear expectations, coaching, succession planning, and talent development.
Foster a culture of accountability, collaboration, and continuous improvement.
Communicate strategic priorities clearly and align teams to shared goals.
Lead through change in a complex, matrixed environment.

Benefits

A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

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