Director, Global Account Management

Port•Boston, MA

About The Position

As Port continues to scale rapidly, we’re looking for a dynamic Director of Account Management to lead the strategy and execution behind our customer growth engine. This leader will own revenue retention, expansion, and adoption across our growing customer base—driving measurable impact on ARR, NRR, and customer lifetime value. You’ll partner closely with Sales, Product, and Customer Success leadership to define how we retain and expand our customers at scale. This is a pivotal role in shaping how Port accelerates value realization for every account, ensuring our customers grow as we do.

Requirements

5+ years of experience in Account Management, Sales, or Customer Success leadership within B2B SaaS, ideally in DevOps, Developer Tools, or Infrastructure software.
Proven track record of owning renewals and expansions with clear impact on NRR/ARR performance.
Deep understanding of customer lifecycle management and strategies that drive adoption, retention, and revenue growth.
Strong executive presence with experience engaging C-level stakeholders and influencing strategic decisions.
Analytical mindset with the ability to forecast accurately, build scalable processes, and interpret data into actionable insights.
Passion for scaling teams, systems, and strategies in a high-growth, product-led organization.

Responsibilities

Own the full post-sale relationship across a portfolio of high-growth enterprise customers, driving retention, expansion, and adoption.
Design and execute scalable account strategies focused on maximizing NRR and ARR growth through renewals, upsells, and cross-sells.
Identify new revenue opportunities within existing accounts by uncovering customer needs and aligning Port’s solutions to business outcomes.
Partner with Customer Success and Sales to create joint account plans, ensuring seamless handoffs, proactive risk management, and measurable impact.
Track and forecast renewal and expansion pipelines, providing data-driven insights on account performance and revenue trends.
Lead executive-level business reviews (QBRs/MBRs) to reinforce value realization, strengthen executive alignment, and influence renewal decisions.
Champion the customer voice internally to inform product roadmap and influence feature prioritization for improved adoption and stickiness.
Act as a trusted advisor to C-level stakeholders, helping them translate platform adoption into tangible ROI and long-term partnership value.
Collaborate cross-functionally with Product, Marketing, and GTM teams to ensure account strategies support company-wide growth objectives.
Contribute to forecasting, planning, and strategic initiatives that drive scale, process optimization, and operational excellence across the Account Management organization.