Director, Global IT PMO

Owens & Minor

23d

About The Position

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company, Owens & Minor provides essential products and services that support care from the hospital to the home. For over 140 years, Owens & Minor and its affiliated brands Apria, Byram, and HALYARD have helped to make each day better for the patients, providers, and communities we serve. Powered by more than 20,000 teammates worldwide, Owens & Minor delivers comfort and confidence behind the scenes so healthcare stays at the forefront. Owens & Minor exists because every day, everywhere, Life Takes Care. As the Director of Global IT PMO at Owens & Minor, you will report directly to the Chief of Staff, Global IT Operations, and play a key role in defining, managing, and facilitating the future of Owens & Minor’s IT service delivery and operations processes. You will be responsible for building the PMO from the ground up, including all processes, procedures, and metrics. Initially, you will have one direct report and will oversee the health and proper function of Global IT's distributed Project Managers. Your expertise in project management, process management, and organizational change management will be crucial in this role. You will work closely with several teams within our internal IT organization, including IT Service Management and IT Operations, document current processes, identify gaps, create roadmaps for improvement, define metrics, and develop/deliver training to champion the changes

Requirements

• Bachelor’s Degree in Business Administration, Information Systems, Engineering, or related field of study.
• Minimum of eight years in progressing IT roles or equivalent experience with operation processes, training, and organizational change management.
• Experience building PMOs from scratch, including all processes, procedures, training and metrics.
• Experience in large, cross-functional teams influencing senior-level management and key stakeholders effectively across the organization and within complex contexts (strategic planning, organization design and development, etc.).
• Exceptional leadership skills with the ability to develop and communicate a vision that inspires and motivates staff and aligns to the IT and business strategy.
• Ability to instill confidence in the business and demonstrate the business value of IT.
• Effective influence and negotiation skills in an environment where resources may not be in direct control of this role.
• Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills.
• Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units.
• Understanding of key Program and Project Management methodologies (PMI-PMBOK preferred).
• Success in leveraging both traditional best practices, such as IT service management practices based on ITIL, as well as emerging methods like DevOps that are optimized for agility.
• Strong vendor management and partner relation skills to identify and leverage resources internal and external to the enterprise to enhance capabilities that support business objectives.
• Ability to drive organizational changes and build infrastructure capabilities that effectively balance the need to continuously exploit capabilities to optimize operational efficiency with the need to deliver innovative and agile infrastructure and operational solutions to enable the business to explore new opportunities.
• Excellent verbal and written communication skills, including the ability to articulate messages to a variety of audiences ranging from front-line workers to C-Suite
• Ability to travel up to 10%; may include international travel

Nice To Haves

• Experience or demonstrated capability in leading IT transformational initiatives in complex and dynamic environments highly preferred.
• Knowledge of ServiceNow SPM (Portfolio and Project Management software) is strongly preferred.

Responsibilities

• Become a resident expert in our key processes related to IT Project Management Office including Demand Management, Resource Management, Financial Management. Portfolio Management, and Project Management, IT Talent Management, and IT Business Operations while gaining a thorough understanding of stakeholder needs.
• Create and implement new processes, procedures, and metrics from scratch, ensuring they align with the organization's strategic goals and drive efficient delivery of IT services
• Accountable for overall organizational portfolio and project metrics related to PMBOK principles including scope, schedules, budget, quality are achieved; and that portfolio of projects are aligned with strategic priorities and performing to standards.
• Partner with internal groups including, but not limited to, IT Service Management, IT Operations, IT Asset Management, IT Governance, Corporate Finance, Corporate HR, and various manufacturing and distribution departments within the global footprint.
• Work with the internal groups to identify key processes, priorities, and pain points and help define and drive changes that drive efficient delivery of IT services while understanding the constraints including costs, quality, effectiveness, time, and other factors.
• Define, instrument, and track relevant KPIs and success metrics to continually measure department performance and uphold key quality success criteria.
• Keep Sr. Leadership informed of the health and progress of the Global IT Organizations operating performance through the creation of periodic reports and deliver such reports to leaders, teammates, and Executives as required.
• Design and conduct virtual and in-person workshop sessions with Sr. Leaders and other teammates working on the project objectives.
• Support training efforts by through the creation and delivery of PM training documents, gathering requirements, and supporting the design and delivery of training programs.
• Support in identifying problems and provide resolutions for root cause and ideas for continual improvement.
• Create and implement change management strategies that drive desired business outcomes, employee adoptions, and minimize resistance.
• Complete work in an autonomous fashion with a high level of attention paid to detail.
• Act as a trusted advisor and build and maintain relationships with IT leaders and business executives to understand global business needs, ensure cost-effective delivery of IT services to meet those needs, and respond with agility to changing business priorities.
• Leverage influence and negotiation skills across IT and enterprises to enable cost-effective and innovative shared solutions to achieve business goals.
• Support IT planning and policymaking committees; assist in driving the development of enterprise technology standards, governance processes, and performance metrics.
• Provide leadership, coaching, and direction to the global IT Operations organization’s leadership team and staff.

Benefits

• Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.
• Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.
• Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.
• Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
• Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
• Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
• Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.
• Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees