Director, Human Resources

Miles Partnership, LLC

8d

About The Position

Miles Partnership is a full-service marketing consultancy focused exclusively on travel and tourism. Today we work with more than 130 destinations, hospitality businesses and other travel brands to deliver forward-thinking print- and digital content-marketing solutions. We are a team of travel experts and travel enthusiasts, united in the belief that travel improves lives and strengthens communities. Our team members are passionate, open, curious, and collaborative in order to have a lasting, positive impact on our clients and each other.

The Director, Human Resources provides strategic and operational leadership for the organization’s people practices, ensuring HR systems, programs, and processes enable a high-performing, healthy workplace. This role owns core HR operations across the employee lifecycle and partners with leaders to strengthen workforce planning, talent practices, employee relations, and people systems. The Director collaborates closely with Operations, Compliance, Legal, and Finance to ensure HR practices are clear, consistently applied, and well-supported through strong documentation and dependable execution.

Requirements

• Bachelor’s degree required; HR certification (PHR/SPHR/SHRM-CP/SHRM-SCP) preferred
• 8–12+ years of progressive HR experience, including HR operations and employee relations leadership
• Experience in professional services, agency, or multi-team environments preferred
• Demonstrated strength in HR systems, documentation, and policy/program governance
• Strong judgment handling sensitive matters; excellent communication and stakeholder management skills
• Proven ability to build scalable programs and lead cross-functional change

Nice To Haves

• Experienced HR leader who blends strategic judgment with strong operational execution
• Trusted advisor with strong employee relations capability, sound discretion, and a thoughtful approach to sensitive matters
• Systems-minded builder who brings structure, consistency, and rigor to HR programs and documentation, with attention to usability and employee experience
• Strong communicator skilled at guiding leaders through performance, policy, and organizational change with clarity and confidence
• Collaborative partner across Operations, Compliance, Legal, and Finance who builds trust and shared ownership
• Data-informed leader who uses insights to improve HR effectiveness and employee experience.

Responsibilities

• Lead HR strategy and execution across the employee lifecycle, aligning programs and practices to organizational priorities
• Strengthen workforce planning practices in partnership with leaders, supporting role clarity and organizational design needs
• Own HR operational infrastructure including HRIS governance, employee records, onboarding/offboarding processes, and documentation standards
• Guide employee relations practices and leader support, ensuring matters are handled with consistency, care, and sound documentation
• Oversee benefits administration and HR vendor partnerships, ensuring clear communication and reliable employee support
• Maintain and evolve HR policies and people programs in partnership with Compliance and Legal
• Improve recruiting operations and hiring practices through structured processes, tools, and consistent candidate experiences
• Partner with Performance & Development to align competencies, development frameworks, and performance practices
• Strengthen internal communication and change adoption for HR programs and policy updates

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees