Director Information Technology I

Fiserv • Lake Mary, FL

2d

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Director Information Technology I What does a successful Regional Issuing Technology Digital Platforms Director do at Fiserv? Leads regional strategy and delivery for mission‑critical issuing platforms (Base24, Falcon, API/ITSP, Vision Plus), ensuring robust architecture, 24x7 operational excellence, and strong client alignment across Latin America.

Requirements

• 20+ years total IT/payments experience, including minimum 10+ years directly managing mission‑critical issuing platform operations.
• At least 5+ years hands-on experience across the 4 core issuing platforms: Base24, Falcon, API/ITSP and Vision Plus.
• Proven delivery record: maintained 99.9%+ availability for 24x7 services and led 8+ major platform projects or migrations to production.
• Bachelor’s degree (4‑year) required; Master’s degree (2‑year program) preferred.

Nice To Haves

• Fluency in two languages (English and Spanish); Portuguese proficiency as a third language desirable.
• 5+ years leading regional delivery across LATAM, supporting 5+ countries.
• 3+ years leading cloud migration or hybrid architecture initiatives for 24x7 services.
• 10+ executive‑level presentations/negotiations demonstrating stakeholder and vendor management.

Responsibilities

• Own and prioritize the regional technology roadmap and delivery for issuing satellite products across LATAM.
• Align technology solutions with clients and product owners to meet business requirements and SLAs.
• Define and drive hybrid architecture and operational standards to ensure service continuity.
• Manage, mentor, and coordinate cross‑functional teams while enforcing governance and compliance.
• Deliver regional projects from planning through execution, meeting uptime, performance, and compliance targets.

What This Job Offers

• Job Type: Full-time
• Career Level: Director