Director, Market Management

Expedia • Chicago, IL

1d • $232,000 - $324,500

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Introduction to the Team: Travel Partnerships and Media helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions. Make An Impact: As a Director of Market Management, you will lead, manage, coach, and support a team. You may also manage a limited number of accounts directly. You will be responsible for account management activity and consolidated financial goals for a portion of a super region's or global accounts. You will also set and drive team’s business and people strategy.

Requirements

• Typical number of years' experience - Not required but as a guide when coupled with education 12+ years for Bachelor's
• 10+ years for Master's
• People management 5+ years
• Bachelor's or Master's or equivalent experience preferred
• Effective leadership coach, capable of developing strong leaders and managing diverse teams
• Excellent analytical skills
• Impactful communicator and influencer

Responsibilities

• Places individuals in roles and assignments that contribute to their personal and career development.
• Facilitates cross-team and cross-divisional movement when appropriate.
• Coaches managers on building trusting, candid relationships with their teams to enable productive development conversations.
• Holds self and team accountable for setting and meeting departmental goals.
• Identifies and resolves issues that may impair the team's ability to meet strategic, marketing, financial, and technical goals.
• Helps team members identify and build key relationships and networks inside and outside the organization.
• Inspires and gains the commitment of others towards the vision, mission, values, and organizational goals.
• Develops long-term strategy for teams across the business to meet with customers and discuss feedback on products or services.
• Utilizes deep knowledge of the customer to understand unstated expectations and measure the performance of solutions against needs.
• Develops the strategy to meet long-term needs of the customer, endeavoring for the relationship to be viewed by the customer as indispensable and irreplaceable.
• Coaches leaders on relationship and stakeholder management.
• Advocates for customers internally, focusing on mutually beneficial outcomes and value.
• Leads and supports others in methods of objection handling.
• Uses an objective and business value focus to make clear and quick decisions, leading relevant parties to consensus with logic.
• Drives broad and meaningful partnerships across the business and externally to cultivate a culture focused on an aligned strategy for the business.
• Leads others in developing network and driving team visibility.
• Leads to consensus within teams, objectively focusing on business value outcomes.
• Steers the company’s decisions around product offerings and develops areas of expertise that best meet market demands and attract new customers.
• Acts as an innovator and thought leader around new products, technologies, offerings, etc. in the industry.
• Forecasts market data trends and proactively positions the company competitively in the market.
• Identifies direct and indirect competitors and drives in-depth competitive analyses to drive team strategy.
• Manages pipeline of long-term or high-priority accounts by anticipating future demand and ensuring sales goals are met.
• Utilizes knowledge of company objectives and competitive landscape to identify opportunities.
• Creates sales approach and goals that reflect and support overall strategy.
• Drives organization performance by creating effective account plans and innovative plans to drive sales performance and effectiveness.
• Proactively seeks and builds broader organizational relationships that influence account development and management; creates opportunities for other account team members to collaborate with customer team and build relationships.
• Coaches and leads team members to identify business opportunities and signals that the customer may need additional products/services.
• Leverages existing relationships to uncover business drivers and works collaboratively with the customer account team and key decision makers within the company to affect mutually beneficial solutions.

Benefits

• We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey.
• Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program.
• To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent ( IATAN ) membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Director