About the position
Chubb is seeking a strategic and hands-on Director, NA Digital Marketing and Agile Enablement Lead to drive program management and Agile adoption within our digital marketing ecosystem. This role is critical for establishing and evolving frameworks that promote operational excellence, embedding Agile practices, and flawlessly managing multi-faceted efforts of the digital marketing team. Through Agile best practices, you will serve as the connective tissue across marketing teams, agencies, and finance, using tools like Jira coupled with Agile methodologies to enhance visibility, accountability, and ongoing alignment in order to drive measurable business value and team velocity. This is an on site role. The ideal candidate will sit in our New York, NY office.
Responsibilities
- Bring a strong understanding of modern digital marketing best practices, channels, and processes including campaign development, performance measurement, audience targeting, and channel orchestration to ensure team workflows, reporting, and Agile processes align with the needs of a mature high-performing marketing organization
- Serve as the Agile Lead for the North American Digital Marketing team, facilitating sprint planning, backlog grooming, retrospectives, and daily standups
- Lead program and workflow management across key digital marketing channels (paid media, SEO, email, paid/organic social, and web)
- Maintain and continuously optimize Jira as the day-to-day platform for digital marketing workflow management, campaign tracking, and team capacity planning
- Support the development and management of prioritization and intake processes, helping teams focus on high-impact, clearly defined initiatives aligned to strategic goals
- Collaborate across functions - including marketing leaders, agency partners, legal, finance, and technology - to ensure alignment and execution
- Contribute to a culture of continuous improvement by identifying process gaps, surfacing risks, and recommending enhancements that streamline delivery
- Establish clear program governance, operating rhythms, and performance dashboards to increase transparency, speed, and cross-team coordination
- Facilitate cross-functional collaboration through reporting, dashboards, project updates, and roadmaps
- Manage capacity and resource planning, report on workload allocation and sprint velocity
- Coach digital marketing team on best practices and day-to-day use of Jira
- Partner with agencies and finance to support budget management, including spend tracking, pacing, and forecasting across digital programs
- Provide strategic, tactical, and ad-hoc budget reporting to allow for rapid, agile changes in funding allocation strategy based on business and market changes
- Ensure alignment with SDLC processes across technology teams to ensure that experiences are delivered on time and within budget
- Organize quarterly close activities to ensure accurate end of quarter financial activities
- Collaborate with agencies, internal analytics, and channel leads to compile and report on campaign performance (CTR, Cost Per Action, ROAS)
- Create and manage stakeholder and executive update routines and repositories to ensure transparency and awareness of ongoing marketing impact
