Director-Network Ops Center

AT&T•Dallas, TX

About The Position

Sales employees will concentrate on acquiring new business and conducting customer visits in the field. When not in the field, they are expected to collaborate with their team from their assigned office location, if available. Join AT&T’s Sales team and help connect customers with innovative solutions in cybersecurity, fiber, wireless, cloud, IoT, and more. Your sales expertise will drive growth and support our vision to lead the industry in connectivity, technology, and community. Oversees the strategic management, incident support and management, design, provisioning and implementation of network infrastructure, including IP Voice, strategic managed services, Security Services, and Mobility networks, while supervising and directing staff to ensure optimal performance, compliance, and attainment of objectives. What you’ll do Typical tasks may include, but are not limited to, the following: • Strategic Management and Planning: Develop and implement strategies to optimize network performance, reliability, and security, ensuring compliance with company and regulatory policies. Shape and drive the vision and strategy for GT3/TCOE, ensuring alignment with broader business and technology objectives. Guide decisions on process optimization, policy development, service enhancements, and resource allocation. • Team Leadership and Development: Direct, mentor, and develop teams of managers, technicians, and engineers through regular huddles, training, coaching, performance evaluations, and handling recruitment and grievances. Technical Escalation and Resolution - Serve as the final escalation point for the most challenging technical issues, ensuring thorough root cause analysis, resolution, and implementation of preventive measures. Apply deep expertise across network, software, hardware, cloud, and AT&T-specific platforms. • Performance Monitoring and Incident Response: Conduct surveillance and analysis of network systems, proactively addressing issues and efficiently resolving incidents to minimize downtime. Define and monitor KPIs such as resolution times and customer satisfaction. Ensure consistent, high-quality, and reliable 24/7 support. Oversee the integrity of documentation, knowledge bases, and escalation procedures • Stakeholder and Resource Management: Communicate with stakeholders, manage budget and resources, and ensure the attainment of operational and strategic objectives. Cross-Functional Collaboration - Partner with engineering, product, operations, and vendor teams to address systemic challenges and enhance service delivery. Represent service assurance support perspectives in product improvement discussions and design reviews Continuous Improvement and Best Practices - Identify and implement support process improvements and technical tools to increase efficiency. Stay current with industry trends and emerging technologies, applying them to enhance AT&T’s support capabilities

Requirements

Bachelor’s degree (BS/BA) desired.
10+ years of related experience.
Designs and executes strategies that support the overarching philosophy of the organization.
Oversees departmental programs and is often hands-on with the design and implementation of applicable strategies.
Deep knowledge of telecommunications networks, software systems, operating systems and cloud infrastructure.
Typically leads large teams, supervising supervisors as well as career-level staff within the organization.
Leadership experience — proven ability managing large teams and complex technical programs.
Strong analytical and problem-solving skills - ability to guide teams through ambiguity and complex outages.
Responsible for influencing decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates.
Strong communication and collaboration skills - ability to work across technical and business functions
Supervisor: Yes
Environmental Requirements: This position may be responsible for contributing to compliance by AT&T with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge or air emissions.

Responsibilities

Strategic Management and Planning: Develop and implement strategies to optimize network performance, reliability, and security, ensuring compliance with company and regulatory policies. Shape and drive the vision and strategy for GT3/TCOE, ensuring alignment with broader business and technology objectives. Guide decisions on process optimization, policy development, service enhancements, and resource allocation.
Team Leadership and Development: Direct, mentor, and develop teams of managers, technicians, and engineers through regular huddles, training, coaching, performance evaluations, and handling recruitment and grievances. Technical Escalation and Resolution - Serve as the final escalation point for the most challenging technical issues, ensuring thorough root cause analysis, resolution, and implementation of preventive measures. Apply deep expertise across network, software, hardware, cloud, and AT&T-specific platforms.
Performance Monitoring and Incident Response: Conduct surveillance and analysis of network systems, proactively addressing issues and efficiently resolving incidents to minimize downtime. Define and monitor KPIs such as resolution times and customer satisfaction. Ensure consistent, high-quality, and reliable 24/7 support. Oversee the integrity of documentation, knowledge bases, and escalation procedures
Stakeholder and Resource Management: Communicate with stakeholders, manage budget and resources, and ensure the attainment of operational and strategic objectives. Cross-Functional Collaboration - Partner with engineering, product, operations, and vendor teams to address systemic challenges and enhance service delivery. Represent service assurance support perspectives in product improvement discussions and design reviews Continuous Improvement and Best Practices - Identify and implement support process improvements and technical tools to increase efficiency. Stay current with industry trends and emerging technologies, applying them to enhance AT&T’s support capabilities

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone