Director of Academic Programs and Service

CULTURAL EXPERIENCES ABROAD LLC • Phoenix, AZ

2d • $80,000 - $85,000 • Remote

About The Position

The Director of Academic Programs and Services works cross-functionally to ensure policies and processes are implemented to promote a consistent, high-quality curriculum across CEA CAPA’s global footprint. The DAPS manages the work of one or more academic administration staff members. Additionally, the DAPS serves as the tactical lead for CEA CAPA’s School of Record relationship.

Requirements

• Master’s Degree
• 5 years’ progressively experience in educational administration or equivalent
• Working knowledge of academic affairs and accreditation procedures in a U.S. higher education setting
• Impeccable attention to detail
• 1-3 years’ experience supervising staff
• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• Familiarity with research methods and survey design
• Fluency with Microsoft Office suite, survey platforms

Nice To Haves

• Working knowledge of ADA and other compliance requirements related to educational technology tools and platforms
• Project management experience

Responsibilities

• Advance Quality of Academic Operations
• Lead the review and continuous improvement of policies and procedures related to key academic services, including but not limited to academic accommodations, Low GPA review.
• Serve as tactical lead for administration of CEA CAPA’s study center-delivered academics, including:
• Overseeing maintenance of syllabi, to ensure SOR syllabi are reviewed on a routine basis
• Ensure term syllabi remain consistent for the location(s) in which they are taught, within established parameters
• Oversee end-to-end processes for course evaluations, including:
• Identifying goals for strategic assessment and improvement on site-specific, regional, or global level;
• Continuous improvement of response rates and administration, with the support of Academic Services Administrator(s);
• Utilizing qualitative and quantitative research methods to codify the review of evaluation results;
• Implement other assessment methods in consultation with the Dean of Global Programs & Academic Administration
• Ensure timely delivery and accurate delivery of key items required for School of Record (SoR) compliance:
• Program reviews
• Interim and annual reports
• Course and faculty approvals
• New site approvals
• Communications
• Create and execute communications plan for providing internal and external updates related to CEA CAPA Academics, in close partnership with the Dean of Global Programs & Academic Administration
• Support creation of trainings on AA accountability areas
• Oversee routine communications with onsite Academic leadership community
• Review and update internal and external written academic materials
• Leadership
• Provide strategic oversight and refinement of CEA CAPA Scholarship program
• Oversee and support trainings with internal stakeholders regarding new and existing academic policies and procedures
• Serve as subject matter expert on School of Record policies and procedures
• Synthetize disparate information and updates into clear and actionable guides
• Conduct research and run reports to identify and advance strategic priorities for the Academic Affairs team

Benefits

• Wellness & Snacks (In-Office): Fresh Fruit Wednesdays, coffee bar, wellness room, and ergonomic workspaces.
• Time Off & Giving Back: 12 paid holidays, generous PTO, and up to 8 hours paid volunteer time—because balance matters.
• Support for Your Whole Life: Comprehensive health, dental, and vision coverage, benefits for domestic partners, paid parental leave, and compassionate time off for life events—because caring for your loved ones matters.
• Fun & Community: We encourage team connection and celebration, from office events to informal get-togethers and virtual hangouts—exact activities vary by team.

What This Job Offers

• Job Type: Full-time
• Career Level: Director