Oliver Wyman - Director of AI Product Enablement

Marsh McLennan•New York, NY

6d•$210,000 - $270,000•Hybrid

About The Position

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments. As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X. This role serves as Oliver Wyman’s senior authority and steward to empower teams to leverage AI confidently - through coaching, connection, and institutional learning that draws from best-practice usage patterns in market and within the firm. This role will be responsible for shaping how AI solutions we build and integrate can be scaled and institutionalized across the firm. This role owns the vision, scope, and impact of the QI Center of Excellence, partnering closely with the Chief AI Product Officer and Product Strategy executive leadership team to ensure AI adoption is grounded in real user needs and scalable best practices.

Requirements

12–15+ years of experience in digital transformation, AI-enabled product strategy, or enterprise capability building
Proven track record architecting and scaling operating models across complex, multi-stakeholder environments
Demonstrated experience partnering with executive leadership and influencing strategic direction
Hands-on experience experimenting with AI tools, including prompt engineering, custom GPT design, and workflow orchestration
Enterprise systems thinker with strong operating model design capability
Deep fluency in AI experimentation, meta-prompting, and scalable enablement patterns
Executive-level communicator and strategic influencer with various stakeholder groups
Strong people leader with demonstrated ability to mentor and scale teams
End-user obsessed, with a disciplined approach to institutional learning
Comfortable leading transformation and embedding new capabilities across the firm

Nice To Haves

Experience in professional services or similarly complex matrix organizations preferred

Responsibilities

Capability & Operating Model Ownership Architect and evolve the firm-wide AI Capability & Enablement operating model, ensuring alignment with enterprise AI Product Strategy
Define governance structures, escalation pathways, and decision rights for AI adoption and experimentation with Product Strategy Leadership team
Establish and oversee performance measurement frameworks (KPIs, adoption metrics, feedback loops) that drive accountability and continuous improvement for the AI centre of excellence
Institutional AI Learning & Standards Drive the institutional learning agenda across AI usage, including meta-prompting, custom GPT configuration, and workflow design patterns
Ensure high-value patterns and repeatable approaches are translated into living exemplars, standards, and enablement materials
Set guardrails for responsible AI usage while enabling innovation and experimentation with key stakeholder groups in Marsh and Oliver Wyman.
Executive Partnership & Strategic Influence Shape firm-wide AI priorities in partnership with Product Strategy, Product Delivery, and executive stakeholders
Represent the AI Capability & Enablement function in leadership forums and cross-functional strategic discussions
Ecosystem & Cross-Functional Alignment Build strong alliances with Product Strategy, Training & Communications, Client side AI internal teams, data and analytics, and other AI platform teams in industry and capability groups
Ensure alignment between AI experimentation efforts and formal product roadmap priorities and denote dependencies and risks as applicable
Maintain visibility on platform evolution while avoiding duplication of delivery responsibilities
Represent Oliver Wyman externally on internal AI capability maturity
Talent & Cultural Stewardship Lead and mentor the AI Capability & Enablement team, driving high standards of execution and institutional impact
Build a culture of end-user obsession, experimentation, and disciplined learning
Champion collaboration across regions and teams to scale best practices