Director of Ambulatory Operations

University of Chicago Medicine•Chicago, IL

About The Position

Join a world-class academic healthcare system, UChicago Medicine, as the Director of Ambulatory Operations , responsible for overseeing the operations of ambulatory surgery services including ENT, plastics, Audiology, Urology, Ophthalmology, speech language pathology, and general surgery. The Director participates in long-range strategic planning and short-range implementation to ensure sites are managed in a consistent manner that embraces the Practice Plan’s patient-centered service and service excellence standards and utilizes efficient operational processes. In addition to providing operational oversight, this individual will be a key collaborator with the relevant departments and a thought leader in ambulatory quality and safety, coordination of care across the continuum, use of technological tools and solutions, metrics reporting, customer service, and process improvement. Through the supervision of a group of Practice Managers and in collaboration with department/section medical, and administrative leaders, will be primarily responsible for overseeing the operations of a group of ambulatory physician practices, located at the Duchossois Center for Advanced Medicine (DCAM) on the Hyde Park campus in Chicago, IL. Who you are: A collaborative, self-motivated, and results-driven healthcare leader with the ability to influence change and: Master’s degree in healthcare related field such as Nursing, Healthcare Administration or MBA is preferred. 5+ years of progressive experience overseeing an ambulatory practice framework. Demonstrated ability to work effectively with physician leaders, preferably in an academic medical center environment. Exceptional talent in the selection and mentoring of a high-quality, effective management team. Proven ability to lead change, organize teams, and delegate responsibility appropriately. Proven ability to use data to drive performance improvement. Strong written and verbal communication skills Experience using LEAN for performance Improvement is desirable What you’ll do as the Director of Ambulatory Operations: Lead, develop, and motivate a management team which collaborates with department and section administration to achieve cost, quality, service, and financial outcomes. Work collaboratively with departmental/sectional leadership to optimize patient care capacity and patient access. Work collaboratively with revenue cycle and departmental personnel to optimize clinic financial performance. Responsible for metric analysis and, in collaboration with clinical leadership of the practices, direction setting. Improve patient satisfaction levels and strengthens physician relations. Assure performance improvement, risk management, and patient safety functions are developed, evaluated, maintained, and integrated throughout areas of responsibility. Ensures UCM organizational initiatives are carried out. Leads operational process improvement efforts. Collaborate with executive leadership (Chairs/Chief/Medical Director, EA and VP of Ambulatory) to develop and implement strategic initiatives. Collaborate with the EA/SA and Chair/Chief/Medical Director to develop and monitor the operating and capital budget for each practice. Ensure lines of communication are developed and maintained with UCM and BSD leaders. Leadership at UChicago Medicine: E4 Leadership (Equity, Engage, Evolve, Excel) is a patient centered management system that empowers teams to improve on a daily basis. This is done through daily readiness huddles, real time process monitoring, performance review huddles and structured problem solving. E4 Leadership is an evolving system where leaders work together to cultivate a culture of equity and continuous improvement that enables: Each person to realize their full potential for contribution The organization to achieve high performance outcomes System-wide integration, coordination, and seamless execution Clear focus on exceptional, equitable patient care and experiences As part of the leadership team, this position will be instrumental in reinforcing and sustaining UChicago Medicine’s E4 Leadership Culture. Why Join Us We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion. UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities . UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics. Must comply with UChicago Medicine’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire. Compensation & Benefits Overview UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position. The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union. Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine .

Requirements

5+ years of progressive experience overseeing an ambulatory practice framework.
Demonstrated ability to work effectively with physician leaders, preferably in an academic medical center environment.
Exceptional talent in the selection and mentoring of a high-quality, effective management team.
Proven ability to lead change, organize teams, and delegate responsibility appropriately.
Proven ability to use data to drive performance improvement.
Strong written and verbal communication skills

Nice To Haves

Master’s degree in healthcare related field such as Nursing, Healthcare Administration or MBA is preferred.
Experience using LEAN for performance Improvement is desirable

Responsibilities

Lead, develop, and motivate a management team which collaborates with department and section administration to achieve cost, quality, service, and financial outcomes.
Work collaboratively with departmental/sectional leadership to optimize patient care capacity and patient access.
Work collaboratively with revenue cycle and departmental personnel to optimize clinic financial performance.
Responsible for metric analysis and, in collaboration with clinical leadership of the practices, direction setting.
Improve patient satisfaction levels and strengthens physician relations.
Assure performance improvement, risk management, and patient safety functions are developed, evaluated, maintained, and integrated throughout areas of responsibility.
Ensures UCM organizational initiatives are carried out.
Leads operational process improvement efforts.
Collaborate with executive leadership (Chairs/Chief/Medical Director, EA and VP of Ambulatory) to develop and implement strategic initiatives.
Collaborate with the EA/SA and Chair/Chief/Medical Director to develop and monitor the operating and capital budget for each practice.
Ensure lines of communication are developed and maintained with UCM and BSD leaders.