Director of Banquets

Hersha Hospitality Management LP • North Falmouth, MA

7d

About The Position

Manage banquet department operations of property with 500+ rooms in accordance with established guest service and sustainability standards.

Requirements

• Bachelor’s Degree preferred.
• 3 to 5 years Banquet experience required.

Responsibilities

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Maintain positive guest relationships and ensure banquet functions are executed in accordance with guest specifications.
• Work closely with the catering department to address service deliver or communication gaps.
• Supervise and visually inspect the set-up of function rooms to ensure cleanliness and proper inventory.
• Oversee serving staff to ensure that all federal, state, local, and corporate regulations and policies are adhered to in the serving of alcoholic beverages.
• Ensure that cash handling policies and procedures are followed by all banquet staff in cash handling positions.
• Abide by all accounting policies and practices to ensure SOX compliance.
• Enter billing information into point of sale system in order to generate a final guest check.
• Check staff attendance according to schedules, and adjust and reassign server stations, as necessary, in order to provide quality service during functions.
• Set and maintain service standards through continued training of core staff utilizing in service meetings.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager