DIR, BIOMEDICAL SERVICES II

Compass Group

1d•Remote

About The Position

Intelas, a Compass Healthcare company, delivers smarter asset management by blending expert service teams with intelligent, data-driven strategies that help hospitals improve uptime, simplify oversight, and make more informed capital decisions. Our programs support 100% regulatory compliance and drives 98% equipment uptime—so clinicians can focus on care, not equipment issues. We support nearly 4,500 healthcare sites nationwide—from large, campus-based acute care hospitals to system-integrated outpatient clinics. With more than 1.15 million medical devices managed, we provide the clarity and consistency needed in today’s rapidly evolving healthcare environment. Join Intelas—where your career thrives, your potential is unleashed, and your work directly supports patient care. Whether you're just starting out or are a seasoned professional, our people-first approach ensures opportunities for continuous growth, development, and fulfillment. Explore more at intelashealth.com.Short DescriptionJOB SUMMARY:This role develops and executes comprehensive national service strategies for imaging modalities, bridging the gap between procurement/partnerships and the realities of service execution.

Requirements

Experience: 6-10 years in Healthcare Ops, Biomedical Engineering, or DI Management
Strategic Mindset: Proven ability to move beyond day-to-day troubleshooting to build long-term, scalable service models
Influencing Skills: Exceptional ability to navigate a matrixed environment, influencing both supply chain leadership and field-level
Analytical Rigor: Strong proficiency evaluating TCO and service data to drive decisions
Technical Knowledge: Deep understanding of the DI market and service providers
Education: Bachelor’s degree in biomedical engineering or related technical discipline; or equivalent education and experience.

Responsibilities

Field Operations Integration
Establish formal feedback loops with ISE’s and Directors to identify service gaps, and supplier pain points.
Translate supply chain strategies into actionable service delivery adjustments.
Serve as the "voice of the field" during high-level planning sessions with supply chain.
Implementation & Communication
Own the rollout of new service protocols across all regions, ensuring field buy-in, understanding, and support.
Develop communication toolkits to help field leaders understand and utilize the service strategy.
Set a positive example by engaging with and building trusting relationships.
Proven track record of solving difficult problems; ability to handle difficult situations.
Operational Excellence
Strong work ethic and ability to work as a member of a team
Support QA/RA to ensure compliance with company, ISO, and governmental policies
Multi-modality, multi-OEM technical expertise
Ability to lead thru influence and work independently
Ability to prioritize, organize and handle multiple projects and activities simultaneously.
Ability to effectively write, create, and present information
Administration
Good organization and time management skills
Fluent in MS Office; familiar with CMMS’s – ability to learn ours
Ability to travel to supplier & customer sites, meetings, and training as required
Available for after hours and weekend support as needed
Perform other duties as assigned
This is a remote role which requires travel across the US. Location preferences include but not limited to: Texas, California