Director of Business Operations and Services
About The Position
As the operational and communications backbone of MPMSDC, you will drive marketing execution, manage financial operations, and support event logistics - serving as a trusted representative of the organization. You bring 5+ years of administrative experience, including 3+ years in a supervisory role where you've developed strong financial acumen and hands-on experience with CRM platforms and multi-channel marketing. You take ownership without being asked, protect confidentiality without exception, and thrive in a mission-driven environment where details and relationships matter. If you are looking for an opportunity where your work directly advances economic equity for minority-owned businesses, let's talk!
Requirements
- Bachelor's degree and 5+ years of administrative experience supporting a nonprofit, corporate, or public-serving organization
- 3+ years in a supervisory or management role, including managing contractors
- Hands-on experience with CRM platforms such as Salesforce or HubSpot — we use Asana
- Strong financial operations background including invoicing, bill pay, and vendor management using QuickBooks, bill.com, or HubSpot
- Proven experience with email marketing platforms, social media and event management
- Experience performing client and member outreach communications with professionalism and follow-through
- Exceptional written and verbal communication skills – you are comfortable engaging with C-suite executives, business owners, and community leaders
- High ethical standards and the ability to maintain strict confidentiality around organizational and member information
Responsibilities
- Owning frontline communications including email management, newsletters, bulletins, and member outreach
- Driving multi-channel marketing execution with consistent social content, campaigns, and event promotion
- Executing event and program logistics including registration, sponsorship tracking, and onsite coordination
- Partnering with the CPA on bill pay, invoicing, and expense tracking using QuickBooks and Bill.com
- Maintaining CRM integrity and producing accurate monthly reporting to support onboarding and outreach goals
- Expanding MPMSDC’s voice through podcasts, video, and content initiatives highlighting the MBEs we serve
- Onboarding vendors and subscription services that increase operational efficiency with CEO approval
- Supporting HR coordination including employee onboarding and training logistics
- Representing MPMSDC professionally at meetings, convenings, and community events
Benefits
- Full suite of benefits
- Incredible opportunity for continued professional development
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What This Job Offers
Job Type
Full-time
Career Level
Director
