Director of Catering and Events - Hilton Waikoloa Village

Hilton

1d•$170,000 - $190,000•Onsite

About The Position

A Director of Catering & Events at Hilton Waikoloa Village is responsible for all communications between event managers and their respective customers. Responsible for revenue maximization and control of expenses through effective negotiation of services and accurate forecasting. Responsible for successful execution of all meetings and events to ensure customers remain loyal and book future business with hotel/company. A Director of Catering & Events is responsible for all communications between event managers and their respective customers. Responsible for revenue maximization and control of expenses through effective negotiation of services and accurate forecasting. Responsible for successful execution of all meetings and events to ensure customers remain loyal and book future business with hotel/company. Specifically, you would be responsible for performing the following tasks to the highest standards:

Requirements

Minimum three years hospitality related experience in a leadership Catering and/or Events role.
Highly developed leadership qualities and skilled in the management of meetings and events as it relates to personnel, budget, forecasting, inter-departmental liaison and communication.
Knowledge of local police and fire regulations relating to usage of surface streets and internal function space/public areas.
Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.
Ability to operate independently and with a high degree of autonomy requiring excellent time management skills and self-motivation.
Hotel product and industry knowledge, i.e., staffing, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies, city ordinances.
Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization calculations.
Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Access, Outlook, Delphi (or in house sales system), Market Vision, OnQ, InFocus Internet and Intranet and Optimum Settings (or in house CAD program).
Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials.
Possess a good conceptual understanding of electronic devices and the ability to operate such items as copy machines, slide projectors, microphones, computers, portable radios, pagers, etc.
Ability to complete a contract in compliance with all checklists, standards and hotel policies.
Interpersonal skills to provide overall guest satisfaction.
Ability to work under pressure and deal with stressful situations during busy periods.

Responsibilities

Directs event management team in the execution of negotiated group sales agreements. This includes directing all aspects of professional team development including recruitment, training, recognition, succession planning, coaching/counseling , performance evaluation, goal setting, incentive plan.
Maintains an annual account load of 6-25 groups varying in size and complexity.
Helps provide strategic direction for the hotel by participates on committees and in meetings, including, but not limited to Department Head, Executive Committee, Revenue Management, Group Pick Up, Food and Beverage, Statement, Quality, Pre and Post Convention Meetings. May also participate in operating department, CVB and sales meetings.
Directs daily department operations, customer conflict resolution, interaction with National Sales, Sales Technology Support, generation of corporate and hotel level reports, business and market plan development and implementation, annual and monthly forecast and budget.
Travels periodically for the purpose of professional development; customer or industry events; evaluation of revenue and logistics of future meetings; support of Own the Group Market initiatives ie: multi-year; internal committee participation; annual conference with discipline.

Benefits

Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
401K plan and company match to help save for your retirement
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
Career growth and development
Recognition and rewards programs