Director of Client Navigation
About The Position
Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being. Director of Client Navigation Location: Newport News, VA Employment Type: Full-Time | In-Person Position Summary We are seeking an experienced Director of Client Navigation to support the coordination of care across multiple treatment facilities. While the role is primarily based in Newport News, VA, it will require approximately 25% travel supporting our facilities in Newport News, Radford (VA), and Concord (NC) to ensure clients move successfully through each level of care. The Director of Client Navigation plays a critical role in identifying gaps in the care continuum, improving coordination between treatment programs, and ensuring clients receive the support they need throughout their recovery journey.
Requirements
- Bachelor’s degree or higher required
Nice To Haves
- 5 years of experience in substance use disorder and/or mental health treatment settings
Responsibilities
- Collaborate with multidisciplinary teams across facilities to identify gaps in the client care continuum and implement solutions that improve care and services
- Track and monitor client movement between levels of care to ensure smooth transitions and continuity of treatment
- Maintain and analyze reports and data related to client navigation and care coordination
- Work closely with administration to identify challenges and develop strategies to improve outcomes
- Provide updates to Admissions and Facility Management on client navigation and care progression
- Coordinate meetings with key stakeholders to support effective transitions across programs
- Perform additional duties as assigned to support clinical and operational goals
- Provide training and day-to-day guidance to care management team members
- Support best practices for care coordination and client navigation across facilities
Benefits
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- 401(k) with Company Match
- Tuition Reimbursement
- Employee Recognition Programs
- Referral Bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
