Director of Client Operations

Landslide Political•Salt Lake City, UT

4d•$90,000 - $108,000

About The Position

The Director of Client Operations oversees the full lifecycle of client projects from initial setup through execution and completion while strengthening internal operational systems across the organization. This role serves as the central operational hub connecting Business Development, Field, and internal operations to ensure projects are launched effectively, executed efficiently, and communicated clearly to clients at every stage. The Director of Client Operations owns the client experience during active projects and is responsible for ensuring seamless project setup, strong cross-department coordination, and consistent, proactive communication that keeps clients informed and confident in delivery. This role works closely with the Senior Director of People & Operations and the President to support company growth, improve internal systems, and ensure operational excellence across all programs.

Requirements

4+ years of experience in operations, project management, or client services roles, preferably in a fast-paced or client-facing environment
Proven experience managing multiple projects simultaneously with competing priorities and deadlines
Strong client communication skills, with the ability to clearly and confidently communicate progress, expectations, and solutions
Experience coordinating across multiple teams or departments (e.g., operations, field, business development, or similar)
Demonstrated ability to translate complex or technical information into clear, client-friendly communication
High attention to detail with a track record of managing deliverables, timelines, and follow-through without items falling through the cracks
Experience reviewing budgets, tracking financial performance, or working alongside financial systems (e.g., QuickBooks or similar tools)
Experience managing contracts or working with legal teams on agreement execution and revisions
Strong problem-solving skills with the ability to anticipate issues and proactively implement solutions
Ability to operate independently, take ownership of responsibilities, and drive projects forward with minimal oversight

Nice To Haves

Experience in political campaigns, field operations, or high-volume program management environments
Familiarity with voter contact programs, canvassing operations, or similar field-based work
Experience supporting proposal development or reviewing scopes of work for operational feasibility
Experience implementing or improving internal systems, workflows, or project management processes
Comfort working in fast-changing environments with evolving priorities and timelines

Responsibilities

Lead project intake following signed agreements, ensuring all project details are accurately captured and operationalized
Coordinate with legal counsel to prepare client contracts and agreements
Manage contract execution process, including sending agreements via DocuSign and tracking completion
Facilitate internal review and coordination of contract terms, including routing negotiation items between Field, Business Development, and leadership
Support contract negotiations in collaboration with Field and Business Development, escalating items for final approval based on internal thresholds
Set up projects in internal systems (e.g., QuickBooks, tracking tools, internal documentation)
Review project budgets developed by the Field Department to ensure alignment with scope and operational expectations
Facilitate internal project kickoff, aligning Field, Operations, and relevant teams on scope, timelines, and expectations
Ensure Field teams are fully equipped with the information, materials, and context needed for successful project launch
Identify and resolve any gaps in scope, resourcing, or logistics prior to project start
Serve as the primary point of contact for clients throughout project execution
Own the overall client experience, ensuring clients feel informed, confident, and supported
Provide proactive, structured updates on project progress, timelines, performance, and key milestones
Translate field operations updates into clear, concise, and client-friendly communication
Ensure alignment around project scope, deliverables, timelines, and expectations
Anticipate client needs and proactively request required inputs (e.g., branding assets, approvals, materials)
Address and resolve client concerns in a timely and solutions-oriented manner
Act as an escalation point for client issues and ensure clear communication through resolution
Ensure all contractual services are delivered successfully and expectations are consistently met or exceeded
Maintain oversight of all active project deliverables, ensuring deadlines, materials, and approvals are tracked and completed on time
Develop and manage project tracking systems and checklists to prevent missed details (e.g., logos, print materials, logistics)
Ensure smooth transition from project setup to field execution
Identify risks to timelines, deliverables, or client satisfaction and proactively implement solutions
Support consistency and quality in execution across all projects
Establish and maintain a consistent communication cadence for all active clients (e.g., weekly updates, milestone reporting)
Standardize reporting formats to improve clarity, consistency, and professionalism
Ensure all client communications clearly convey project status, progress toward goals, and next steps
Track and manage client requests, approvals, and action items to ensure timely follow-up
Bridge communication between internal teams and clients to eliminate gaps or misalignment
Develop and finalize project budgets during the setup phase in coordination with Field and leadership
Track project spending and financial performance throughout execution
Assist in preparing Budget vs. Actual (BVA) reporting
Identify and flag budget risks, scope changes, or financial discrepancies
Coordinate invoicing processes, including sending invoices and tracking client payments
Support the Business Development Director during proposal development
Review scopes to ensure operational feasibility, resource alignment, and budget accuracy
Assist in refining staffing models, timelines, and program structure
Provide operational insight to strengthen proposals and reduce execution risk
Serve as the primary connector between Business Development, Field, and Operations
Ensure alignment across departments from project setup through execution
Help resolve operational challenges impacting multiple teams
Ensure internal alignment is accurately reflected in client-facing communication
Developing and improving project management systems and tools
Refining budgeting and proposal templates
Improving operational workflows and cross-team coordination
Supporting leadership in evaluating and operationalizing new service offerings