Director of Clinic & Physician Services (Retail Product Lines)

Mercyhealth Wisconsin and Illinois

5d•$113,023 - $180,836

About The Position

This role partners closely with system-wide clinical and retail-oriented service lines (e.g., plastics, dermatology, optical and other consumer-facing programs) to support operational excellence, growth initiatives, and strategic alignment across the organization. Location: Janesville, WI Schedule: Full-time, exempt leadership position. Typical hours are Monday through Friday, standard business hours. May requires additional hours based on operational needs. At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including: #1 in the nation on AARP's Best Employers for Workers Over 50 One of Working Mother magazine's 100 Best Companies for Working Mothers A Top 50 Company and Top 10 Nonprofit for Executive Women For over 135 years, Mercyhealth has provided high-quality health care to residents throughout northern Illinois and southern Wisconsin. We have a passion for providing comprehensive health care close to home for area residents through our six hospitals and 85 primary and specialty care locations. As an integrated health system, you can come to us for routine health care, like annual physicals, immunizations and preventive health screenings, as well as highly specialized care, such as neonatal intensive care, heart surgery, stroke care, neurosurgery, cancer treatment and much more. The range of Mercyhealth's specialties and the skills of our doctors, nurses and clinical staff are truly extraordinary.

Requirements

Bachelor's degree in Business Administration or related field.
Three to five years of pervious group practice management experience.
Excellent interpersonal/communication skills.
Excellent analytical and problem-solving skills.
Strong planning and organizational skills.
Computer experience.

Nice To Haves

Master's degree in Business Administration or Health Care Administration preferred.

Responsibilities

Provide operational leadership and strategic oversight in collaboration with clinical and retail-integrated service lines (e.g., plastics, dermatology, optical, and other consumer-focused programs), adapting to changing service line priorities and growth opportunities across the system.
Responsible for clinical outcomes, financial performance, patient satisfaction scores for the assigned clinic(s) and product line(s).
Recruits, trains and evaluates management and supervisory staff.
Develops, implements, and evaluates clinic policies, goals, and objectives to ensure delivery of quality care, efficient operations and compliance with regulations of all regulatory agencies so that the Mercyhealth Mission, Vision and Values are fulfilled.
Participates in the development and modifications of clinic and product line programs.
Interprets and enforces department and institution policies.
Participates in the development and modifications of clinic and product line program.
Participates in appropriate clinic and health system committees.
Investigates and resolves complaints or refers unusual problems to superior.
Works closely with Vice President in developing and implementing strategic policies.
Maintains continuing development and implementation of clinic and product line QA & I program.
Participates in analysis aimed at key initiatives and projects for assigned product line(s).
Performs other duties as assigned.