Director of Conference of Services

Omni Hotels & Resorts•Fort Lauderdale, FL

3d•Onsite

About The Position

The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views. Essential Functions: Recruit, direct, manage, develop and counsel catering, restaurant event and special event sales and service team including support staff of coordinators and event concierge. Drive all catering revenues. Ensure monthly and annual catering revenue goals are achieved for the property and complete weekly and monthly forecasting of catering revenues. Solicit new and existing accounts to meet and exceed individual and team revenue goals. Develop marketing plans and evaluate trends to modify strategies that will enhance revenues effectively. Assist in the production of the annual hotel business plan and budget. Service all Special Events such as Omni Sales Incentive, Broward County and any other Partnerships such as NHL Florida Panthers. Ensure proper communication to all departments. Maintain a close working relationship with Director of Food & Beverage, Executive Chef and Banquet Manager. Direct the catering sales effort to ensure revenue maximization with a working knowledge of food and beverage and understanding of kitchen and banquet service procedures. Lead catering team to book, sell, plan and coordinate all events while insuring the highest level of customer service. Develop catering menu pricing and banquet room minimums using current competitive data. Maintain strong client relationships and ensure all appropriate information is communicated to ensure a successful event for the event planner and attendees. Maintain positive working relations with preferred vendors and wedding planners. Administer department payroll, including Kronos time edits, ensuring accuracy of scheduling, corrections and job coding. Assist in recruiting, interviewing, hiring, and training Catering associates. Effectively coach and counsel associates as needed and complete performance evaluations. Conduct monthly department/OST meetings. Attend required company trainings. Champion the Omni / Power of One culture.

Requirements

3-5 years of Hotel Sales/Catering experience required. College degree is also preferred, but not required.
Knowledge of the operations of the hotel industry.
Ability to communicate in the English language both written and verbal, with the ability to demonstrate warmth and empathy when engaging with others.
Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshot when needed.
Must have proven selling, negotiating and presentation skills.
Highly developed customer service skills with strong attention to detail.
Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook. Delphi experience preferred.
The ability to delegate, effectively train and coach.
Must be able to work a flexible schedule including night, weekends and holidays.

Nice To Haves

College degree is also preferred, but not required.
Delphi experience preferred.

Responsibilities

Recruit, direct, manage, develop and counsel catering, restaurant event and special event sales and service team including support staff of coordinators and event concierge.
Drive all catering revenues. Ensure monthly and annual catering revenue goals are achieved for the property and complete weekly and monthly forecasting of catering revenues.
Solicit new and existing accounts to meet and exceed individual and team revenue goals.
Develop marketing plans and evaluate trends to modify strategies that will enhance revenues effectively. Assist in the production of the annual hotel business plan and budget.
Service all Special Events such as Omni Sales Incentive, Broward County and any other Partnerships such as NHL Florida Panthers.
Ensure proper communication to all departments. Maintain a close working relationship with Director of Food & Beverage, Executive Chef and Banquet Manager.
Direct the catering sales effort to ensure revenue maximization with a working knowledge of food and beverage and understanding of kitchen and banquet service procedures.
Lead catering team to book, sell, plan and coordinate all events while insuring the highest level of customer service.
Develop catering menu pricing and banquet room minimums using current competitive data.
Maintain strong client relationships and ensure all appropriate information is communicated to ensure a successful event for the event planner and attendees.
Maintain positive working relations with preferred vendors and wedding planners.
Administer department payroll, including Kronos time edits, ensuring accuracy of scheduling, corrections and job coding.
Assist in recruiting, interviewing, hiring, and training Catering associates.
Effectively coach and counsel associates as needed and complete performance evaluations.
Conduct monthly department/OST meetings.
Attend required company trainings.
Champion the Omni / Power of One culture.