Director of Dental Center Clinic Operations

University of California San Francisco•San Francisco, CA

About The Position

The Director of Operations, UCSF Dental Center, is a member of the senior leadership team for the UCSF Dental Center clinics and reports directly to the SoD Assistant Dean of Administration and Finance. The director is responsible for creating and implementing performance improvement initiatives, so services operate efficiently, meet regulatory standards, and align with the broader mission and strategic priorities of the institution; developing and implementing effective fiscal planning, reporting, and executing strategic goals for the Dental Center practices. The incumbent works collaboratively with the School of Dentistry executive team, clinical and financial leadership teams to build and sustain financial strength in our dental clinics. They have the responsibility and accountability for establishing and maintaining effectiveness and efficiency of operations within the defined areas of responsibilities, maintaining necessary regulatory and compliance approvals and quality accreditations. The Director not only represents areas under their direct responsibility but also provides leadership around organization -wide initiatives to improve patient care, reduce cost, and optimize patient and employee satisfaction. The Dental Center Director of Operations seeks to create a high level of coordination of care and customer service throughout all UCSF Dental Center services and access points, yielding positive patient, provider and employee satisfaction. In addition, this leadership position works to build strong and collaborative relationships with academic, clinical and research departments, assuring that the interests of all stakeholders within the UCSF School of Dentistry are incorporated into relevant strategic plans and operating objectives to maintain unity of purpose The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $183,100 - $274,600 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Requirements

Bachelor's degree in Healthcare Administration, Business, public health or related area and / or equivalent combination of experience / training
Minimum 8–10 years of progressive healthcare operations experience
Minimum 5 years of leadership experience managing managers and/or multi-site operations
Experience managing complex budgets and healthcare financial performance
Lean/Six Sigma training to be obtained within first six months
Previous supervisory experience and experience managing human resource issues, particularly change management and union/labor relations
Strong clinic / center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, information technology, and the policies, principles, best practices, and standards involved with effective clinic / center administration
Strong knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes
Strong knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments
Experience in the areas of strategic planning, financial management, program development, quality improvement, facilities management and project management
Excellent skills in successfully managing clinic / center administration functions
Excellent and advanced managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation
Excellent and advanced communications skills to convey complex information clearly and concisely to all levels of staff, management, and outside agencies, with the ability to motivate, influence, and persuade others
Skills to develop strategic plans, create benchmarks, integrate systems and fiscal management