Director of DevOps

City of New York•New York City, NY

About The Position

The New York City Comptroller’s Office works to promote the financial health, integrity, and effectiveness of New York City government, in order to strengthen trust, secure a thriving future for all New Yorkers, and build a more just, equitable, and resilient city. Led by an independently elected citywide official, the comptroller’s office provides checks and balances needed to hold City government accountable for budgeting wisely, investing responsibly, operating efficiently, acting fairly, living up to its obligations and promises, and paying attention to the long-term challenges we face together. The Office of the Comptroller’s Bureau of Information Systems provides a full range of technology support services for key business functions and Charter mandated responsibilities of the Comptroller’s Office. These services include technology strategic planning, web site development, graphic design, disaster recovery, systems development, network administration, audio/visual services, business process re-engineering, change management, program management, security administration, service desk, computer operations, telecommunications, and document management. Under the direction of the Deputy CIO of IT Operations, the Director of DevOps oversees and manages a team of DevOps Engineers and Systems Administrators whose mission is to ensure that all applications are optimized and maintain high application up time. The director will also assume a strategic role in the intake process for new IT projects for the DevOps team to implement. They play an important role in overseeing critical infrastructure upgrades necessary to maintain and expand existing products and to contribute to data integration initiatives. This role also includes a hands-on component as we are growing our team in the areas of Active Directory provisioning, Office365 administration, ATP monitoring, security administration and MS security updates.

Requirements

NOTE: This position is open only to the current City of New York employees serving in a permanent Civil Service title of Computer Systems Manager; or, those who are currently reachable on the open competitive civil service list for Computer Systems Manager title. To be considered for this position, PLEASE CLEARLY INDICATE YOUR CURRENT PERMANENT CIVIL SERVICE TITLE and/or your score & list number on the open competitive list for Computer Systems Manager title on your resume and cover letter.
COMPUTER SYSTEMS MANAGER - 10050 Qualifications 1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or 2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or 3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or 4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above. In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

Responsibilities

Lead work groups to develop enterprise IT standards and oversee the execution and adherence to enterprise standards.
Become the resident expert on Citywide technology policies as established and disseminated by OTI.
Lead necessary analysis to further the direction of enterprise IT.
Manage DevOps engineer team responsible for infrastructure, system administration and product deployment, including off-hour support.
Oversee support of the production and non-production environments.
Oversee execution of break fixes in the production and non-production environments.
Oversee the management, support and maintenance of our technology portfolio.
Provide direction on the integration of technology infrastructure, hardware, software and security to support existing and new digital product development.
Oversee all IT operations and coordinating internally as well as with external technology partners.
Manage user accounts, groups, and security settings across the agency.
Microsoft Endpoint Manager / Microsoft Intune: Deploy and manage security updates, patches, and software for desktops, laptops, and mobile devices. Provide Tier 2 support for related issues.
Microsoft 365: Maintain system security, manage product licenses and permissions, configure Exchange Online, troubleshoot technical issues, deploy new features, and analyze Office 365 ATP alerts. Support eDiscovery functionality.
Information Technology Support: Assist with network security, provide Tier 2 support, utilize ticketing software, participate in technical working groups, research innovative solutions, prepare security reports, oversee support of production and non-production environments, manage technology portfolio, and provide direction on technology integration.
Lead team to ensure that all technical systems and processes function effectively and accomplish the goals around design and data integration.
Work with Project and Product Managers to determine timelines and project tasks.
Engage with the development teams to provide production management support, input for the design of application maintenance builds, including making strategic architecture and application technology decisions to support product operations. Develop and implement DevOps pipelines for automated and consistent software delivery release cycles.
Collaborate closely with all stakeholders to ensure application development efforts align with enterprise standards. Work with the Administration team to manage annual budget and software license renewals; support the development and evaluation of technology-related procurements; negotiate and manage vendor scope, project delivery and execution.
Research and manage special technology projects and initiatives as assigned.