Director of Field Operations

Ascentek • New Hope, MN

2d

About The Position

With a purpose to make tomorrow a little bit better than today for each other, our customers, and our communities, Ascentek provides an environment where you can love what you do and be your best every day. What you will enjoy by being a part of a 2025 USA Great Place to Work certified company: A position that is: Salary, Full time, Mon-Fri Medical Plan options, including fertility coverage and free mental health and telehealth coverage Dental and Vision Insurance FSA/HSA options Paid parental leave Company-provided short-term disability, long-term disability, and life insurance Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance 401(k) with a generous company match Pet Insurance Benefits Tuition reimbursement 21 Paid Days Off 7 Paid Holidays Short-term Incentive Plan (STIP), ask your Talent Partner for details Dress For Your Day (casual dress environment) Paid comprehensive on-the-job training Company computer provided Career advancement opportunities The Director of Operations is accountable for the end‑to‑end performance of service, installation, equipment and chemical operations , ensuring safety, service excellence, profitability, and scalable growth. This role provides senior leadership to operational leaders and is responsible for aligning people, processes, and financial performance to enterprise strategy. The Director of Operations operates at a strategic level—setting direction, building leadership capability, owning operational outcomes, and ensuring consistent execution across service, installation, and equipment operations.

Requirements

• Bachelor’s degree in Operations, Supply Chain, Engineering, or related field, or equivalent experience.
• 7+ years of progressive operations leadership experience, including leadership of leaders.
• Demonstrated experience owning P&L responsibility and operational metrics.
• Strong working knowledge of service operations, installation/project execution, and field‑based teams
• This role requires continuous speaking and listening skills, both in-person and over the phone. It also requires the ability to stand frequently, sit for extended periods, bend and twist intermittently, and lift up to 100 lbs. occasionally. The role demands the ability to comprehend, apply reasoning, and make decisions continuously. Additionally, it requires frequent use of math skills, including fractions and decimals, and continuous use of a computer.

Nice To Haves

• Experience in equipment service, construction, or technical field operations.
• Lean, Six Sigma, or continuous improvement training.
• Experience operating across multiple operational functions or business units.
• Understanding of inventory management software, project management software or construction management software and ERP systems

Responsibilities

• Enterprise Operations Leadership Provide leadership and oversight to Service, Installation, Chemical and Equipment Operations through direct leadership of Operations Managers.
• Establish clear expectations, successful metrics, and accountability for operational leaders.
• Ensure consistent application of safety, quality, and operational standards across all operational functions.
• Act as the escalation point for complex operational, customer, or execution challenges.
• Safety, Quality & Compliance Champion a safety‑first culture across all field, service, and installation operations.
• Ensure compliance with safety, environmental, and regulatory requirements across job sites and service environments.
• Review incident trends and ensure corrective actions are implemented and sustained.
• Operational Strategy & Execution Translate enterprise growth strategies into executable operational plans across service, installation, and equipment operations.
• Balance capacity, capabilities, and cost to support growth while maintaining service reliability and technician utilization.
• Ensure effective coordination between service dispatch, installation scheduling, and project execution.
• Lead operational readiness for new offerings, geographic expansion, or volume increases.
• Ensure company and customer alignment with business reviews focusing on standards for service, installation and customer experience Drive long‑term partnership value through performance reviews, capability alignment, and strategic planning.
• P&L Ownership & Performance Own operational P&L performance across all reporting functions.
• Partner with Finance and Operations leaders to develop budgets, forecasts, and cost‑control strategies.
• Drive margin improvement through labor optimization, productivity improvements, and disciplined cost management.
• Review and challenge operational assumptions to ensure profitability and scalability.
• People Leadership & Development Develop and coach Operations leaders to build strong leadership capability and bench strength.
• Ensure succession planning, performance management, and teammate development are actively managed.
• Foster a culture of accountability, continuous improvement, and engagement across teams.
• Model and reinforce company values and leadership behaviors.
• Continuous Improvement & Change Leadership Champion Lean principles and continuous improvement initiatives across operations.
• Lead change management for process improvements, system implementations, or organizational growth.
• Standardize best practices across service, installation, and equipment operations while allowing flexibility where required.

Benefits

• Medical Plan options, including fertility coverage and free mental health and telehealth coverage
• Dental and Vision Insurance
• FSA/HSA options
• Paid parental leave
• Company-provided short-term disability, long-term disability, and life insurance
• Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance
• 401(k) with a generous company match
• Pet Insurance Benefits
• Tuition reimbursement
• 21 Paid Days Off
• 7 Paid Holidays
• Short-term Incentive Plan (STIP), ask your Talent Partner for details
• Dress For Your Day (casual dress environment)
• Paid comprehensive on-the-job training
• Company computer provided
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director